Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems When Sharing Content
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Problem: I am unable to share content during my Cisco Unified MeetingPlace web meeting.
Possible Cause: You have Audience permissions. This allows you to view presentations, applications, and whiteboards, but not share.
Solution: Roll your mouse over the icons to the left of your name to see your permission level. If your permissions are incorrect, ask the moderator of your meeting to change your permission to Moderator.
Possible Cause: You did not install the Cisco Unified Presenter Add-in.
Solution: Install the Cisco Unified Presenter Add-in. For information, see "Installing the Cisco Unified Presenter Add-in" in the End User Guide.
NOTE: You must have administrator privileges on your computer to install or use the Cisco Unified Presenter Add-In.
Possible Cause: You are attempting to share the screen or a document on the desktop by using the wrong endpoint. Users on Linux and Unix systems can only share documents that are attached to the meeting or uploaded to the meeting console.
Possible Cause: You are using Internet Explorer and chose not to accept the Cisco Unified MeetingPlace web certificate.
Solution: Close your browser and access the meeting again. Choose to accept the web certificate.
Problem: You have downloaded the Cisco Unified Presenter Add-in but cannot share.
Possible Cause: There is an issue with the Cisco Unified Presenter Add-in.
Solution: Collect diagnostic logs on the client machine and send to your Cisco support representative. See Collecting Diagnostic Logs for the Cisco Unified Presenter Add-in On a Client Machine.
Collecting Diagnostic Logs for the Cisco Unified Presenter Add-in On a Client Machine
Caution! Logging heavily affects the performance of the meeting room client and Cisco Unified Presenter Add-in. Enable logging only while you are troubleshooting a problem, then disable it when you are done.
- Open a new file in a text editor.
- Type PlayerLogging=1 and press Enter.
- Save the file as mms.cfg in the following location:
- On a Microsoft Windows machine, in the System32 folder of your Windows installation (for example, C:\Windows\System32\mms.cfg).
- On a Macintosh machine, in the MacintoshHD\Library\Application Support\Macromedia\ folder.
- Debugging output is logged to <Drive>:\Documents and Settings\<your login name>\My Documents\ciscounifiedaddin6x0.log on Windows machines, or to your ~ folder on Macintosh machines.
Other Users Cannot See My Application
Problem: Participants cannot see the application I am sharing.
Solution: The shared application must be visible on your screen at all times. If an unshared application is open and covering the shared application on the screen of the sharing presenter, meeting participants will not see portions of the shared application covered by the unshared application but will instead see a blue-checkered pattern.
Problem: My document is not appearing in the Cisco Unified MeetingPlace web meeting.
Possible Cause: You may not have uploaded the document into the meeting room.
Solution: See "How to Share a Document" in the End User Guide.
Problem: I am unable to show content such as Word documents, Excel spreadsheets, or web pages during my Cisco Unified MeetingPlace web meeting.
Solution: Confirm that you are a host or presenter and have the Cisco Unified Presenter Add-in installed. Presenters must share their screen in order to show this type of content.
Tip: To share web pages, use the Web Links tool, which will allow all participants to launch the web page in a separate browser window. See "How to Use the Web Links Tool" in the End User Guide.
Cannot Take Control of a Document
Problem: The host of the web conference opens a document for collaboration, but the other participants are unable to take control.
Possible Cause: The participant who has control of the document has not clicked the Release Control button. Sometimes, this is required before another user can collaborate.
Solution: Ask the participant who has control of the document to click the Release Control button.
Possible Cause: The user does not have the appropriate meeting console permissions to collaborate.
Solution: None. Only those with Presenter permissions can take control of any document being shared by the host.
Problem: Sometimes a black screen appears when someone is sharing.
Solution: This is normal. The Share tool area is black while the presenter selects the content to share.
Blue Box Appears
Problem: I am sharing my screen, but participants see only a blue box with a checked pattern.
Possible Cause: You are hiding the application that you want to share with other applications or documents on your screen.
Solution: If you are sharing one application in the Cisco Unified MeetingPlace web meeting, rather than the entire screen, that application must be visible on your screen at all times. Click the document or application that you want to share in order to bring it to the front for sharing.
- "Sharing a Screen During a Meeting" in the End User Guide.
Problem: I am sharing my screen, and the text in the share window is too small for participants to see.
Solution: Click the button at the bottom of the Share window, which restores the shared content to the original size. The shared content also becomes scrollable again.