Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems Joining the Web Meeting Room

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Note: This section deals primarily with problems you may encounter in the Cisco Unified MeetingPlace web meeting room. If you are using the Cisco WebEx integration with WebEx scheduling option, use the help available from within the Cisco WebEx web meeting room or from WebEx.com to find information regarding various Cisco WebEx features and functions.


Contents

Cannot Join Web Meeting Room

Problem: I cannot join the Cisco Unified MeetingPlace web meeting room.

Possible Cause: Unknown.

Solution: Try the following solutions:

  • Run the browser test to be sure your computer and software are compatible with the web meeting room.
  • If you downloaded the correct version of the Adobe Flash Player during the browser test, then after it is installed, close all browser windows, open a new browser window, and try again to connect to the meeting.
  • Verify that your internet connection is working properly by verifying that you can connect successfully to other web sites.
  • Disable any pop-up blockers or unblock the Cisco Unified MeetingPlace URL to access the meeting.
  • Try clearing the cache of your browser.
  • Try connecting from another computer.
  • There might be issues on the side of the meeting presenter or an issue with the event.
  • Your system might not have enough capacity to accommodate you. You can try again later to join the web portion of your meeting and see if capacity has become available.



Possible Cause: You are trying to join a meeting through the internal Cisco Unified MeetingPlace server when you are not logged in to the company network.

Solution: Check the e-mail notification and click the external meeting URL.



Possible Cause: You are trying to access the meeting from behind a proxy server and you are using Microsoft Internet Explorer.

Solution: Do the following:

  1. Open a Microsoft Internet Explorer browser window.
  2. Choose Tools > Internet Options > Advanced.
  3. Check Use HTTP 1.1 through proxy connections and click OK.
  4. Close all browser windows then re-open them.
  5. Try again to connect to the meeting.



Possible Cause: You do not have the correct version of the Flash Player and you cannot obtain it from the Browser Test.

Solution: Do the following:

  1. Open a web browser and go to http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash.
  2. Click Install Now.
  3. Close all browser windows.
  4. Reopen browser windows.
  5. Try again to connect to the meeting.


Troubleshooting Tip

If you still cannot join the web meeting room, contact your Cisco Unified MeetingPlace system administrator.


Related Topics
  • "Preparing to Attend a Cisco Unified MeetingPlace Meeting for the First Time" in the End User Guide.




Error Message: Session is Stale

Problem: You see the following error message: Session is stale.

Possible Cause: You signed in to Cisco Unified MeetingPlace from a different location than the one you originally used and the system disconnected your first browser connection. If you then go back to the first browser, you will receive a "stale session" notification.


Possible Cause: You signed in to Web Conferencing, but did not participate in the session for over an hour. The system disconnected you to free some room for new users and informs you that your session is stale.

Solution: Cisco Unified MeetingPlace Web Conferencing keeps session information about each user who connects to the home page to find, schedule, or update a meeting or configure account settings. The session information is kept for a minimum of one hour from the your last session up to a maximum of 24 hours. Close the connection with the stale session and try to connect again.




Repeated Prompts to Download Adobe Flash Player

Problem: I have already downloaded the Adobe Flash Player and Cisco Unified MeetingPlace is prompting me to download it again.

Solution: If you have multiple browsers installed on your computer, the system will prompt you to download the Adobe Flash Player the first time you use each browser to join the web meeting room.




Cannot Join a Locked Meeting

Problem: I have requested to join a locked meeting but nothing is happening. I know that I am welcome in the meeting.

Solution: See "Requesting Entry to a Locked Cisco Unified MeetingPlace Meeting" in the End User Guide.

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