Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Password Problems
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
No User ID or Password
Problem: I don't have a user ID or password to get into a meeting.
Solution: Contact your administrator to request a user ID or password. Some meetings allow guest logins; other meetings may allow guests, but only with the approval of the host/moderator, which may take a few minutes.
Problem: I cannot remember my password.
Solution: Contact your system administrator.
Password Does Not Work
Problem: My password does not work.
Solution: Check the following:
- Passwords are case sensitive. Make sure Caps Lock is not on.
- Make sure you entered the correct password; every profiled user has two passwords: one for logging in over the web and one for logging in using the telephone.
- Contact your account administrator to verify access for the account.
- "Your User IDs and Passwords" in the End User Guide.
Do Not Have Meeting Password
Problem: I do not have the meeting password.
Solution: Check to see if the password is specified in an e-mailed meeting invitation. If it is not, or you did not receive a meeting notifications, contact the meeting scheduler.