Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Password Problems

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting


No User ID or Password

Problem: I don't have a user ID or password to get into a meeting.

Solution: Contact your administrator to request a user ID or password. Some meetings allow guest logins; other meetings may allow guests, but only with the approval of the host/moderator, which may take a few minutes.

Forgotten Password

Problem: I cannot remember my password.

Solution: Contact your system administrator.

Password Does Not Work

Problem: My password does not work.

Solution: Check the following:

  • Passwords are case sensitive. Make sure Caps Lock is not on.
  • Make sure you entered the correct password; every profiled user has two passwords: one for logging in over the web and one for logging in using the telephone.
  • Contact your account administrator to verify access for the account.

Related Topics
  • "Your User IDs and Passwords" in the End User Guide.

Do Not Have Meeting Password

Problem: I do not have the meeting password.

Solution: Check to see if the password is specified in an e-mailed meeting invitation. If it is not, or you did not receive a meeting notifications, contact the meeting scheduler.

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