Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Log In Problems

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting


Cannot Log In Through the Phone

Problem: I cannot log in to by phone or by using Cisco Unified MeetingPlace PhoneView on my Cisco Unified IP Phone, or I get an error when I log in ("user not recognized" or "profile does not exist.")

Possible Cause: Your profile is not initialized in the Cisco Unified MeetingPlace system.

Solution: Go first to your Cisco Unified MeetingPlace web URL and log in using your user ID and password to initialize your profile. Then try to log in again through your standard or Cisco Unified IP Phone.

Prompted for Profile Password During Outdial

Problem: When I use the outdial feature to attend a meeting, I get prompted to enter a password for a meeting that does not require one.

Possible Cause: Your profile password has expired and the system requires you to change it before allowing you access to the meeting.

Solution: Enter your profile password then follow the voice prompts to change your password.

Cannot Remember My Phone Profile Number

Problem: I cannot log in to Cisco Unified MeetingPlace by telephone because I cannot remember my phone profile number.

Solution: If you know your Web user ID and password, do the following:

  1. Sign in to Cisco Unified MeetingPlace.
  2. Click Profile.
    If you do not know your Web user ID and password, contact your system administrator.

Nothing Happens After Login

Problem: I have logged in, and nothing is happening.

Possible Cause: When you log in as a guest you may need approval. An approval message will be presented to the host. If the request is declined, entrance to the meeting is not possible and a message stating that the request was declined is displayed.

Solution: Contact the meeting presenter or organizer if you should have access.

Cannot Log In with the Same User Name

Problem: I checked Remember Me and I need to log in with a different user ID.


  1. Click Log Off from the top of any page.
  2. Enter the other user ID and password.
  3. Uncheck Remember Me.
  4. Click Log In.

Related Topics

Cannot See Log In Entries

Problem: I checked Remember Me and now when I try to log in, my log-in entries get erased and I cannot log in.


  1. Close the browser window.
  2. Open a new browser window.
  3. Enter the URL of your Cisco Unified MeetingPlace again.

Error Message: Session in Use

Problem: I get a session in use error when I try to log in.

Solution: Click Force New Login on the login page.

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