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Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Join Meeting Problems
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Unable to Outdial From Cisco WebEx Meeting Room
Problem: When I click Join Teleconference from the Cisco WebEx meeting room, I get the following error message: Error attempting to communicate with the telephony.
Possible Cause: The time difference between the Cisco WebEx server and the Cisco Unified MeetingPlace server is too long (over 6 minutes) and is causing authentication between the two servers to fail.
Solution: Contact your system administrator.
Meeting Access Issues
Problem: I cannot access the meeting.
Solution: First, check the following items:
- Are you connected to the Internet?
- Are you accessing the correct URL?
- Have you registered for the event or seminar?
- Did you change your password recently?
Then, try the following actions:
- Try accessing the meeting as a registered user or guest.
- Disable popup blocker software.
- Clear the your web browser cache.
- Try connecting from another computer.
Meeting Still Available 30 Minutes After End
Problem: I scheduled a meeting to last for one hour. No one attended, but the meeting is still available 30 minutes after the meeting was supposed to end.
Possible Cause: The system is configured to release ports for a meeting 30 minutes after the meeting is scheduled to end.
Solution: Do nothing. This is normal behavior. If you know that the meeting will be unattended, make sure that you cancel the meeting before it starts to release the scheduled ports.
Error Message: Meeting ID Not Found
Problem: I am on the Cisco Unified MeetingPlace web page. When I enter the meeting ID, I get an error message: Meeting ID not found.
Possible Cause: It is possible that your Cisco Unified MeetingPlace system is configured for both internal (on the company network) and external (Internet) access and that you have accessed the URL for external access.
Solution: Check the URL you entered and make sure that it is directed to go to the internal system. This might require you to contact the meeting scheduler or system administrator. If you know the URL for the internal system, try using your meeting ID on that web site.
Error Message: No System Resources Available
Problem: I am trying to join a web meeting, but see an error message similar to "No system resources available for operation."
Possible Cause: Your system does not have enough web conferencing licenses available.
Solution: Contact your system administrator to have more web conferencing licenses added to your system or wait until some licenses become available (such as when other end users have finished their web meetings).
System Does Not Call Me for Meetings
Problem: The system does not automatically call me in to the meeting but I expect it.
Possible Cause: There might be a problem with your profile configuration regarding how the system finds you for a meeting.
Solution: Contact your system administrator to review your profile configuration.
Error Message: Too Soon to Attend
Problem: I get an error message that states "Too soon to attend" when I try to join the web meeting from a click to attend link in a meeting notification.
Possible Cause: Unknown.
- Open a browser.
- Enter the Cisco Unified MeetingPlace URL.
- Click Find Meeting.
- Click the Meeting ID.
- Click Connect.
- "How to Attend a Meeting" in the End User Guide.