Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Cisco WebEx Meeting Problems
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Expelled Participant Still Appears in Participant List
Problem: The meeting host expelled a participant from the meeting. The name of the expelled participant is still displayed in the Participant list.
Possible Cause: The participant entered the meeting from a Macintosh system and did not click OK in the pop-up window that informed him that he was being expelled from the meeting.
Solution: Do nothing. Even if the name of the participant remains in the Participant list, the participant is no longer part of the meeting.
Error Message: A WebEx Meeting is Already in Progress
Error Message: A WebEx meeting is already in progress. You must use another browser to start a second meeting.
Explanation: You are attempting to schedule or attend a second Cisco WebEx meeting from the same computer. This occurs whether you are using Internet Explorer or Firefox.
Recommended Action: Use a separate browser to start the second meeting.
Problem: I have the Cisco Unified MeetingPlace home page open. When I open another window in the same browser to schedule or attend a second meeting, I receive an error message prompting me to use another browser.
Possible Cause: You are using Firefox. All Firefox windows share the same process.
Solution: Open a window in Internet Explorer and schedule or attend your second meeting from there.
User Cannot Dial Out from the Cisco WebEx Meeting Room
Problem: I cannot dial out from the Cisco WebEx meeting room as a host, but can dial out as a guest.
Solution: Your Cisco WebEx system administrator will need to make sure that the following is checked in your Cisco WebEx account:
- Call-in teleconferencing
- Call-back teleconferencing
- Global call-back teleconferencing
- Other teleconference service
Also, make sure that your Cisco Unified MeetingPlace profile setting allows outdial.
Extra Meeting Notifications
Problem: After scheduling my meeting, I receive extra email notifications from Cisco WebEx. This occurs when I try to attend the meeting on Cisco WebEx.
Solution: Your system administrator must do the following in the Cisco WebEx Site Administration interface, on the Site Setting page: Set meeting email reminders to Off.
Error Message: Error Scheduling Meeting
Problem: I receive the following message when I try to join a meeting: "Error scheduling meeting".
Solution: Your system administrator must do the following in the Cisco WebEx Site Administration interface, on the Site Setting page:
- Make sure that the setting for "All meetings must have a password" matches the equivalent setting in Cisco Unified MeetingPlace.
- Uncheck Require strict passwords for meetings.