Cisco Unified MeetingPlace, Release 7.0 -- How to Customize Music and Voice Prompts

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Contents 1 Main Menu Prompt Reference 2 Creating a Custom Voice Prompt 2.1 Before You Begin 2.2 Procedure 2.3 What To Do Next 3 Creating a Custom Music Prompt 3.1 Before You Begin 3.2 Procedure 3.3 What To Do Next 4 Uploading a Custom Music or Voice Prompt 4.1 Before You Begin 4.2 Procedure 4.3 Related Topics 5 Deleting a Custom Music or Voice Prompt 5.1 Before You Begin 5.2 Procedure 5.3 Related Topics

Main Menu Prompt Reference

If you have auto attend disabled on your system, you will hear the following voice prompts:

Voice Prompt # 1497: Audio logo

Voice Prompt # 180: "Welcome to MeetingPlace"

Voice Prompt # 162: "Enter the meeting ID number, followed by the # key."

Voice Prompt # 1499: "To start your meeting now...

Voice Prompt # 34: "Press 2 ..."

Voice Prompt # 1739: "...then #."

Voice Prompt # 150: "To access your profile..."

Voice Prompt # 35: "Press 3 ..."

Voice Prompt # 1739: "...then #."

Voice Prompt # 1269: "To hear an overview of MeetingPlace functions and features..."

Voice Prompt # 41: "Press 9 ..."

Voice Prompt # 1739: "...then #."

Voice Prompt # 433: "To reach assistance..."

Voice Prompt # 42: "Press 0 ..."

Voice Prompt # 1739: "...then #."

If you have auto attend enabled on your system, you will hear the following voice prompts:

Voice Prompt # 1497: Audio logo

Voice Prompt # 180: "Welcome to MeetingPlace"

If an auto attend password is required, you will hear:

Voice Prompt # 229: "Enter your password, followed by the # key."

Voice Prompt # 1518: "For other options, press *."

If the user does not have a recorded name, you will hear:

Voice Prompt # 294: "The system does not have a recorded name for your profile. This recorded name is used to introduce you to meetings."

Voice Prompt # 385: "Record your profile name at the tone. When finished, press the # key."

The user records his name and presses #.

Voice Prompt # 296: "Your recorded name is ..."

The system plays the user's recorded name.

Voice Prompt # 383: "To use this as your profile name ..."

Voice Prompt # 45: "... press 1."

Voice Prompt # 384: "To record a new profile name ..."

Voice Prompt # 46: "... press 2."

The user presses 1.

Voice Prompt # 149: "To attend a meeting, ..."

Voice Prompt # 45: "... press 1."

Voice Prompt # 1524: "To start or schedule a meeting, ..."

Voice Prompt # 46: "... press 2."

Voice Prompt # 166: "To change your profile settings or meeting preferences, ..."

Voice Prompt # 47: "... press 3."

If the user does not have reservationless meetings enabled, then prompt 1524 above, is replaced by:

Voice Prompt # 165: "To schedule, reschedule or list your meetings, ..."

Creating a Custom Voice Prompt

This task describes how to use the Sound Recorder application to record a custom voice prompt for Cisco Unified MeetingPlace. You may instead use a different commercially available sound recording tool or even obtain professional, studio-recorded prompts.

Notes:

• In Release 7.0.2, you can create custom prompts from either the touch-tone phone interface or by recording and uploading through the Administration Center. See Customizing Prompts for instructions on using the phone interface. In Release 7.0.3, you can only create custom prompts by recording and uploading through the Administration Center.

• If you want to create a custom music prompt, see Creating a Custom Music Prompt.

Before You Begin

• All voice prompts must be in 8 kHz, G.711 mu-law WAV PCM format.

• Determine the name, number, and file location of the voice prompt that you want to customize. See the following:
  • File Locations for Music and Voice Prompts
  • Voice Prompt Reference for Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html

• Read the following:
  • Guidelines for Creating Custom Voice Prompts
  • Restrictions for Customizing Music and Voice Prompts

Procedure

1. Open and set up the Sound Recorder application.
   1. On your PC, go to Start > Programs > Accessories > Entertainment > Sound Recorder.
   2. Choose File > Properties.
   3. Click Convert Now....
   4. From the Format drop-down list, choose CCITT u-Law.
   5. From Attributes, select 8.000 kHz, 8-bit, mono.
   6. Click OK.
   7. On the Properties for Sound dialog box, click OK.
2. Record the custom voice prompt.
3. Save the custom voice prompt with the same filename as the voice prompt you want to replace.

   All voice prompt files are called s<number>.wav where <number> corresponds to the prompt number.

What To Do Next

Proceed to Uploading a Custom Music or Voice Prompt.

Creating a Custom Music Prompt

This task describes how to convert a source music file to a custom music prompt for Cisco Unified MeetingPlace. The original source music file can be one that you created or a pre-recorded music file of your choosing.

Note: This procedure uses Adobe Audition, but you may instead use CoolEdit or another equivalent commercially available audio editing tool.

Before You Begin

• If you use a pre-recorded music file, make sure you comply with licensing terms or digital rights restrictions.

• Read the following:
  • Guidelines for Creating Custom Music Prompts.
  • Restrictions for Customizing Music and Voice Prompts

• Determine the number and duration of the music file that you want to customize. See Table: Music Prompt Numbers and Durations.

• Determine the location of the music file that you want to customize. See File Locations for Music and Voice Prompts.

Procedure

1. Use Adobe Audition to convert the source music file to a 16 bit, 8 kHz, mono, linear PCM, headerless file:
   1. Open the Adobe Audition application.
   2. Choose File > Open to open the source music file.
   3. Choose File > Save As.
   4. In the Save In field, choose an appropriate folder.
   5. In the File Name field, enter the temporary filename.

      Use the following format: s<number>_temp.pcm, where <number> is the Prompt Number.

   6. In the Save As Type field, select PCM Raw Data (*.pcm, *.raw).
   7. Click Options.
   8. In the Data Formatted As field, select 16-bit Intel PCM (LSB,MSB).
   9. Click OK.
   10. Click Save.
2. Use Adobe Audition to adjust the converted music file to meet the Guidelines for Creating Custom Voice Prompts:
   1. Open Adobe Audition.
   2. Choose File > Open to open the s<number>_temp.pcm file.
   3. Choose Analyze > Statistics.
   4. Note the Average RMS Power for the music file:
      • If the value is between -23 dBm and -25 dBm, then skip to Step 3.
      • If the value is outside this target range, then proceed to Step 2e to correct this deficiency.
   5. Choose Edit > Select Entire Wave.
   6. Choose Effects > Amplitude > Amplify...
   7. Click the Constant Amplification tab.
   8. In the Amplification dB field, enter a value equal to the difference between the target level -24 dBm and the measured average level.

      A positive value applies gain, while a negative value applies attenuation.

   9. Press OK.
   10. Return to Step 2c.
3. Convert the level-corrected music file to the required 8 kHz, mu-Law PCM WAV format:
   1. Choose File > Save As.
   2. In the Save In field, select the same folder that you chose in Step 1d.
   3. In the File Name field, enter the correct filename for the custom music prompt.

      Use the following format: s<number>.wav, where <number> is the Prompt Number.

   4. In the Save As Type field, select A/mu-Law Wave (*.wav).
   5. Click Options.
   6. In the Data Formatted As field, select mu-Law 8 bit.
   7. Click OK.
   8. Click Save.

What To Do Next

Proceed to Uploading a Custom Music or Voice Prompt.

Uploading a Custom Music or Voice Prompt

Before You Begin

• Activating a custom prompt requires a system restart, which terminates all existing call connections and deletes all manual changes made to the registry. Proceed only during a scheduled maintenance period or during a period of extremely low usage.

• Read Restrictions for Customizing Music and Voice Prompts.

• Complete one of the following tasks:
  • Creating a Custom Voice Prompt
  • Creating a Custom Music Prompt

• Music and voice prompts must be in 8 kHz, G.711 mu-law WAV PCM format.

• After you upload a custom prompt and restart the system, the system plays the custom prompt instead of the original prompt. Nevertheless, the original prompt remains intact; custom voice prompts and original voice prompts are stored in separate folders.

NOTE: When you restart the Web Server, all manual changes made to the registry are lost.

To revert to the original prompt, complete Deleting a Custom Music or Voice Prompt.

Procedure

1. Log in to the Administration Center.
2. Click Maintenance > Custom Prompts.
3. Select the language of the custom prompt.
4. Enter the fully-qualified pathname of the custom prompt file, or click Browse to locate the file.

   Tip: All music and voice prompt files are called s<number>.wav, where <number> corresponds to the Prompt Number.

5. Click Upload File.
6. Restart the system to activate the custom prompt by entering sudo mpx_sys restart in the CLI.

Related Topics

• Custom Prompts Page

• Using the Command-Line Interface (CLI) in Cisco Unified MeetingPlace

• File Locations for Music and Voice Prompts

Deleting a Custom Music or Voice Prompt

Before You Begin

• This task requires a system restart, which terminates all existing call connections and deletes all manual changes made to the registry. Proceed only during a scheduled maintenance period or during a period of extremely low usage.

• After you delete a custom prompt and restart the system, the system reverts to playing the original prompt.

• You can only delete custom prompts; you cannot delete standard prompts.

Procedure

1. Log in to the Administration Center.
2. Click Maintenance > Custom Prompts.
3. Perform one of the following actions:
   • To delete one or more custom prompts, select those you want to delete, and click Delete Selected.
   • To delete all custom prompts, click Delete All.
4. Restart the system to activate the standard prompt by entering sudo mpx_sys restart in the CLI.

Related Topics

• Custom Prompts Page

• Using the Command-Line Interface (CLI) in Cisco Unified MeetingPlace