Cisco Unified MeetingPlace, Release 7.0 -- Directory Service User Cannot Log In

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting



Problem: Directory Service user cannot log in to Cisco Unified MeetingPlace.


Solution: If all Directory Service users cannot log in, check the AXL configuration settings on the Directory Service Configuration Page. Specifically, make sure that:

  • The value in the AXL URL field is correct and contains no empty spaces.
  • The entries for the AXL username and AXL password fields are correct.



Solution: If one or some Directory Service users cannot log in, then check the Cisco Unified MeetingPlace log in the following location: /opt/cisco/meetingplace/web/logs/userweb.out.

There are two reasons a Directory Service user might not be able to log in:

  • The user does not exist in Cisco Unified MeetingPlace. Check the log for messages similar to "User <user_name> does not exist in the local database."
  • The user exists in Cisco Unified MeetingPlace but entered the wrong LDAP password. Check the log for messages similar to "addFailedloginAttemptforUser(String username=<user_name>)."



Solution: Obtain the system information capture log, and send it to Cisco TAC.


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