Cisco Unified MeetingPlace, Release 7.0 -- Directory Service User Cannot Log In
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Problem: Directory Service user cannot log in to Cisco Unified MeetingPlace.
Solution: If all Directory Service users cannot log in, check the AXL configuration settings on the Directory Service Configuration Page. Specifically, make sure that:
- The value in the AXL URL field is correct and contains no empty spaces.
- The entries for the AXL username and AXL password fields are correct.
Solution: If one or some Directory Service users cannot log in, then check the Cisco Unified MeetingPlace log in the following location: /opt/cisco/meetingplace/web/logs/userweb.out.
There are two reasons a Directory Service user might not be able to log in:
- The user does not exist in Cisco Unified MeetingPlace. Check the log for messages similar to "User <user_name> does not exist in the local database."
- The user exists in Cisco Unified MeetingPlace but entered the wrong LDAP password. Check the log for messages similar to "addFailedloginAttemptforUser(String username=<user_name>)."
Solution: Obtain the system information capture log, and send it to Cisco TAC.