Cisco Unified MeetingPlace, Release 6.x -- Web Conferencing Installation Problems

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Cisco Unified MeetingPlace, Release 6.x > Web Conferencing > Installing and Upgrading >

Troubleshooting the Web Conferencing Installation



This section contains the following information:


Contents

What to Do First

If the web server is not working properly, try the following troubleshooting tasks:


  1. Restart the Cisco Unified MeetingPlace Web Conferencing services:
    1. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services .
    2. Right-click Cisco MeetingPlace Web Conferencing and choose Start .
    3. If you stopped any other gateway services, reboot them by right-clicking the service and choosing Start .
    4. Close the Services control panel.
  2. If the server is still not working properly, check the debug log for a possible time zone/daylight savings setting problem. Perform the procedure in To Check For a Time Zone/Daylight Savings Time Conflict.
  3. If the server is still not working properly, reboot the server.
  4. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode.
  5. If the server is still not working properly, collect the following installation logs and contact your Cisco support representative:
    • mpwebstp.log
    • mpwebstp-sql.log
    • mpwebstp-sql2ksp4.log
    Web Conferencing installation logs are in the C:\Winnt directory.
To Check For a Time Zone/Daylight Savings Time Conflict
  1. In Windows Explorer, browse to the <drive>: Program Files\Cisco Systems\MPWeb\WebConf\logs\support directory.
  2. Open the debug.log file.
  3. Look for a pair of messages similar to the following:
    brze (d) <status code="invalid"><invalid field="time-zone-id" type="id" subcode="missing"/></status>
    brze (d) com.macromedia.airspeed.StatusException$Invalid$Missing: <status code="invalid"><field="time-zone-id" type="id" subcode="missing"/></status>
  4. If you see these messages, open the Date and Time Properties window by double-clicking the system time in the Windows menu bar. If all of the areas in your time zone regularly observe daylight savings time, you may need to check Automatically Adjust Clock for Daylight Saving Changes .
  5. If you made changes to the date and time properties, restart the Cisco Unified MeetingPlace Web Conferencing services:
    1. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services .
    2. Right-click Cisco MeetingPlace Web Conferencing and choose Start .
    3. If you stopped any other gateway services, reboot them by right-clicking the service and choosing Start .
    4. Close the Services control panel.

Checking That the Cisco MCS Operating System Version Meets the Requirement

You must have the required operating system version installed on a Cisco MCS before attempting to install Cisco Unified MeetingPlace Web Conferencing. See the System Requirements.

To Check That the Cisco MCS Operating System Version Meets the Requirement
  1. From the Windows Start menu, click Cisco OS Version . The MCS Version Utility opens.
  2. In the OS Image field, verify the operating system version.
  3. Click OK to close the MCS Version Utility.


Obtaining Additional Assistance

If there is a problem with a Windows service or the web server loses its connection, go to the drive: \Program Files\Cisco Systems\MPWeb\datasvc directory and run Dcdiags.bat as soon as possible to generate a server log. All diagnostic information is stored in the Cisco Systems\MPWeb\Diagnostics directory.


Zip these files, and send them to your Cisco support representative for additional assistance.



Cisco Unified MeetingPlace, Release 6.x > Web Conferencing > Installing and Upgrading >

Troubleshooting the Web Conferencing Installation

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