Cisco Unified MeetingPlace, Release 6.x -- Problems When Using WebEx

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Cisco Unified MeetingPlace, Release 6.x > Web Conferencing > Troubleshooting Web Conferencing

• User Cannot Dial Out from the WebEx Meeting Room
• Extra Meeting Notifications
• "Error Scheduling Meeting" When Trying to Attend Meeting
• Phone Control Features Do Not Work
• Recording Problems
• Other Problems

Contents 1 User Cannot Dial Out from the Cisco WebEx Meeting Room 2 Extra Meeting Notifications 3 "Error Scheduling Meeting" When Trying to Attend Meeting 4 Phone Control Features Do Not Work 5 Recording Problems 6 Other Problems

User Cannot Dial Out from the Cisco WebEx Meeting Room

Problem: User cannot dial out from the Cisco WebEx meeting room as a host, but can dial out as a guest.

Solution: All of the following must be checked in the Cisco WebEx account for that user:

• Call-in teleconferencing
• Call-back teleconferencing
• Global call-back teleconferencing
• Other teleconference service

Also, make sure the Cisco Unified MeetingPlace profile settings of the user allow outdial.

Problem: User has a phone number in his profile, but the number is not available in the Cisco WebEx meeting room in the Join Teleconference dialog box.

Solution: In the Cisco WebEx Site Administration interface, on the Site Setting page: Check the "Allow user to store personal information for joining meetings and call-back teleconference" check box.

Extra Meeting Notifications

Problem: User is getting extra email notification from WebEx after scheduling meeting, when trying to attend the meeting on WebEx.

Solution: In the Cisco WebEx Site Administration interface, on the Site Setting page, Meeting email reminders must be Off.

"Error Scheduling Meeting" When Trying to Attend Meeting

Problem: User attempting to join a meeting receives the message: "Error scheduling meeting"

Solution: In the Cisco WebEx Site Administration interface, on the Site Setting page:

• The setting for All meetings must have a password should match the equivalent setting in Cisco Unified MeetingPlace.
• Uncheck Require strict passwords for meetings.

Phone Control Features Do Not Work

Problem: Telephone control features such as mute, unmute, expel, and lock meeting do not work from the Cisco WebEx meeting room.

Solution: Check in MeetingTime to make sure the Technician user profile is not locked or set to inactive.

Recording Problems

See Troubleshooting Tips for WebEx Network-Based Recording

Other Problems

• Make sure you have followed all configuration instructions in How to Configure WebEx.
  • Common problems include entering incorrect values for Cisco WebEx sitename and Cisco WebEx hostname.
• Problems that are not specific to Cisco WebEx deployments may also apply. See Troubleshooting Web Conferencing.