Cisco Unified Communications -- Password Changes Disrupting System Operation

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Password Dependencies in a Cisco Customer Response Solutions Environment

This article provides information about passwords in the Cisco Customer Response Solutions 4.0(2) configuration:

  • Customer Response Solutions Server Password: This is the Windows Administrator's password for the server on which Customer Response Solutions is installed. This password is used during the installation (or upgrade) of Customer Response Solutions and should be the same on all Customer Response Solutions servers in the cluster.
  • Customer Response Solutions Account Password Phrase: When you install or upgrade Customer Response Solutions, you are prompted to enter an Account Password Phrase. Customer Response Solutions uses the string that you enter to create a unique, encrypted password for the Customer Response Solutions Administrator account and for the services running under this account (CCMService). This password phrase should be the same on all Customer Response Solutions servers in the cluster. To change this password phrase after installation, use the Customer Response Solutions AdminUtility.
  • Cisco Unified Communications Manager Password: The Cisco Unified Communications Manager password is used during the installation (or upgrade) of Customer Response Solutions and for:
    • JTAPI Provider: When configuring a JTAPI Provider, you must specify the Cisco MCS that is running Cisco Unified Communications Manager CTI Manager and provide the Windows Administrator ID and password for the Cisco Unified Communications Manager server. If the LDAP setting is Microsoft Active Directory instead of DC, you must manually set this password using Active Directory.
    • JTAPI Client: When configuring a JTAPI Client, you must specify the Cisco MCS that is running Cisco Unified Communications Manager and provide the Windows Administrator ID and password for the Cisco Unified Communications Manager server.
    • Cisco Agent Desktop: When logging into Cisco Agent Desktop, agents use their Cisco Unified Communications Manager user ID and password.
  • Unified Communications Manager Security Password: The Unified Communications Manager Security Password set for the Unified Communications Manager services is used by Customer Response Solutions. If you change the Security Password for Unified Communications Manager services, you must update the password on the Customer Response Solutions servers using the AdminUtility.
Note: If the Cisco Desktop VoIP Monitor Server Service or Cisco Desktop Sync Server Service fails to start and you receive error 1069, you must synchronize the passwords on the Cisco Unified Unified Communications Manager servers and the Cisco Customer Response Solutions Server.
  • LDAP Administrator Password: Cisco Customer Response Solutions typically requires a single LDAP account with administrator privileges. The LDAP Administrator Password is set during Customer Response Solutions installation. You cannot reset it using the LDAP Server information web page. You can reset it only using the Customer Response Solutions Serviceability Utility. If you change the LDAP password, be sure to update the password in Customer Response Solutions in Cisco Customer Response Solutions LDAP Information.


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