Cisco Unified Communications -- Applying Tools to Determine Root Causes
This information applies to all Cisco Unified Communications System releases.
After you have eliminated the IP network as the source of the problem and you have isolated the specific Cisco Unified Communications components involved, you can start applying the many diagnostic tools provided by Cisco components.
In order to use log and trace files, you must first configure the Cisco Unified Communications components to generate these files with the appropriate level of detail. Click here for recommendations on setting these levels.
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