Cisco Unified CCX fails to start

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Cisco Unified CCX fails to start

Problem Summary Cisco Unified CCX node manager fails to start.
Error Message None.
Possible Cause There are two NICs on the Cisco Unified CCX server. The second NIC is used for VoIP Monitoring.

To understand the situation:

  1. In Windows 2003, select Start > Settings > Network Connection.
  2. Click the Advanced drop down menu.
  3. Select Advanced Settings > Adapters and Bindings.
  4. In the Connections window, note that the VoIP Monitor NIC is higher in the order.
Recommended Action

Set the VoIP Monitor NIC to have a the lower priority than the NIC used by Cisco Unified CCX for communication.

Release Release 7.0(1)
Associated CDETS # None.

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