Cisco Prime Collaboration 10.5 FAQ

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Contents

Product Overview


Q. What is Cisco Prime™ Collaboration?

A. Cisco Prime Collaboration provides simplified, unified management across voice and video networks, lowering operating expenses and helping to ensure a superior end-user quality of experience. The solution offers automated, accelerated provisioning for the entire Cisco® Unified Communications (UC) system and real-time monitoring, proactive troubleshooting, and long-term trending and analytics across Cisco Unified Communications and Cisco TelePresence® solutions - in one integrated product. The solution may be run as a converged application, or the Provisioning and Assurance/Analytics modules may be run as stand-alone applications. When you run Cisco Prime Collaboration as a converged application, a single sign-on is used to log in and access both the Provisioning and Assurance/Analytics features. In the case of stand-alone applications, separate logins are used.


Q. What is Cisco Prime Collaboration Provisioning?

A. Cisco Prime Collaboration Provisioning provides a scalable web-based solution to manage IP communication services in an integrated IP telephony, voicemail, and unified messaging environment. The solution accelerates site rollouts, user moves, adds and changes, helps eliminate errors, enables administration delegation through workflow policy and access controls and provides a dramatic return on investment.


Q. What is Cisco Prime Collaboration Assurance?

A. Cisco Prime Collaboration Assurance helps ensure service quality and uptime with real-time monitoring and testing of the collaboration infrastructure and network. The solution automatically discovers your entire network and builds a cluster map topology of your collaboration network infrastructure based on logical device and end point relationships. The solution also notifies operators of issues through alerts and facilitates speedy resolution of problems through proactive fault detection and rapid isolation using purpose-built diagnostic tools.Cisco Prime Collaboration Assurance displays real-time visualization of in-progress sessions or calls and end-to-end visibility into its media path using Cisco Mediatrace technology embedded in network devices and end points. IT managers can easily identify poor quality calls and sessions and are able to address the underlying network issues causing the quality issue. Cisco Prime Collaboration uses Cisco Voice Transmission Quality (CVTQ) information from the phones and sensors or NAMS placed in the network to collect Mean Opinion Score (MOS) data. MOS thresholds are set, out of the box, based on the codec type and Operators can easily adjust the thresholds , so when the voice quality of a call drops below that threshold, notifications are provided. The data collected by Cisco Prime Collaboration Assurance is stored for 1-4 weeks and sent to Cisco Prime Collaboration Analytics for historical reporting up to 1 year.


Q. What is Cisco Prime Collaboration Analytics?

A. Cisco Prime Collaboration Analytics provides historical reporting of key performance indicators and enables IT network managers to analyze trends for capacity planning, resource optimization, and quality of service. The application helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily. It also can show status and rollout progress of a collaboration network deployment. Cisco Prime Collaboration Analytics is an option and requires the purchase of a separate license that matches or exceeds the Cisco Prime Collaboration Assurance end point count. The software is included in the Cisco Prime Collaboration Assurance OVA and installs on the same virtual machine.


Q. What are the benefits of using Cisco Prime Collaboration?
A. Cisco Prime Collaboration offers the following benefits:
• Lower deployment and operating costs through accelerated site rollouts, reduced time to add users, delegation of changes to help desk personnel, optimization of critical collaboration infrastructure and resources, and accelerated troubleshooting to reduce mean time to repair (MTTR)
• Improved operational control and consistency with role-based access control and tracking and auditing of all activity for improved accountability and troubleshooting
• Greater end-user quality of experience through assurance management capabilities that help isolate service quality issues before affecting users and minimize system and service outages
• Increased IT staff productivity through proactive operator notification of issues and facilitation of rapid resolution of problems as well as an intuitive GUI and simplified operator task flows that promote ease of use
• Simplified long-term planning and deployment analysis through trend analysis and reporting
• Smarter technology investment decisions, capital and operating expense savings through optimization of collaboration resources, and effective capacity planning


Q. What is Cisco Prime?
A. Cisco Prime for IT is an innovative strategy and portfolio of management products that empower IT departments to more effectively manage their networks and the services they deliver. Cisco Prime is built upon a network services management foundation and a set of common attributes. It delivers an intuitive workflow-oriented user experience across Cisco architectures, technologies, and networks. Cisco Prime simplifies network management, improves operations efficiency, reduces errors, and makes the delivery of network services more predictable.


Q. Does Cisco Prime Collaboration use any agents?
A. No, Cisco Prime Collaboration does not require any additional agent software on monitored service infrastructure devices (including Cisco TelePresence endpoints, Cisco TelePresence Manager, Cisco TelePresence Multipoint Switches, and Cisco Unified Communications Manager), network infrastructure devices (routers and switches), or the operator workstation. It uses standard interfaces to receive events and statistics and will periodically poll the devices for status information.


Q. Does Cisco Prime Collaboration work with non-Cisco (third-party) devices?
A. Yes, Cisco Prime Collaboration identifies the device model for third-party products as well as Windows and Linux servers. It monitors and alerts system and interface health status and processes the MIB-II traps and alerts on those. Additional syslogs can be monitored and alerted using the event customization feature.


Q. Can I disable specific events for endpoints?
A. Yes, you can do that by going to Administration > Alarm and Event Configuration and disabling the events you want. You can also set severity for events on the same page. For more information, refer to the Cisco Prime Collaboration Assurance Guide located at http://www.cisco.com/go/primecollaboration in the `End User Guides' section.


Q. Can I increase/decrease the polling interval to reduce load on my devices?
A. Yes. Go to Administration > System Setup > Polling and Threshold and make the appropriate changes to polling intervals. For more information, refer to the Cisco Prime Collaboration Assurance Guide located at http://www.cisco.com/go/primecollaboration in the `End User Guides' section.


Q. How is Cisco Prime Collaboration licensed?

A. Cisco Prime Collaboration is a licensed software product that is secured to the VM MAC of the host server. Licensing is ordered based on the collaboration management options required (Assurance, Provisioning or Analytics) and the endpoint type (Phone or Cisco TelePresence) and the quantity of those endpoints. Note: The Analytics module requires the Assurance module, as it provides all the raw data for the Analytics reports.


Q. Where can I see my license usage and calculate how many more license units I need?
A. You can calculate license usage and see your current usage from the Administration > License Management page. For more information on license units for codecs, refer to the Cisco Prime Collaboration Quick Start Guide located at http://www.cisco.com/go/primecollaboration.


Q. How do I create more restricted accounts? I do not want all administrators in my organization to use the "admin" account.
A. You can create accounts with different roles. Go to Administration > User Management and click the Add button in the User Management toolbar. You then can pick a role to assign to the new user for Provisioning, Assurance or both. The Administrator account is not restricted; the User account is the most restricted, with many administrative functions disabled.

For more information, refer to the Cisco Prime Collaboration Assurance Guide located at http://www.cisco.com/go/primecollaboration.


Q. Does Cisco Prime Collaboration support forwarding notifications northbound?

Yes, you can configure Cisco Prime Collaboration to forward events northbound either through email or through Simple Network Management Protocol (SNMP) traps. The MIB for this is included.


Q. How do I order Cisco Prime Collaboration?
A. Please work with your Cisco account manager for ordering Cisco Prime Collaboration.


Q. I have Cisco Prime Unified Communications Managements Suite (UCMS). What will happen to UCMS?
A. Cisco Prime Collaboration is a new network management product that converges the voice management features from UCMS (UOM, USM, USSM, UPM) and the video management features of Cisco Prime Collaboration Manager.
UCMS supports up to CUCM 9.x and is now End of Sale. There are upgrade packages to move to Cisco Prime Collaboration at a discount.


Q. I have Cisco Prime Collaboration Manager. What will happen to Cisco Prime Collaboration Manager?
Cisco Prime Collaboration is a new network management product that converges the voice management features from UCMS and the video management features of Cisco Prime Collaboration Manager.
Cisco Prime Collaboration Manager is now End of Sale. The upgrade to Prime Collaboration 9.x is a minor upgrade, available with a license rehosting to MAC. Send email to ask-primecollab@cisco.com for assistance.


Q. What should I consider before migrating to Cisco Prime Collaboration from UCMS/Cisco Prime Collaboration Manager?
A. For more information, refer to the Cisco Prime Collaboration Upgrade and Migration Guide located at http://www.cisco.com/go/primecollaboration in the `Install and Upgrade Guides' section.


Q. Is there an evaluation or trial version of Cisco Prime Collaboration I can access?
A. Yes. You can download an evaluation of Cisco Prime Collaboration from the Cisco Promotional Software Store at http://www.cisco.com/go/nmsevals.


Q. Where can I go for additional information regarding Cisco Prime Collaboration?

A. Please go to the product web site, http://www.cisco.com/go/primecollaboration or send your questions to ask-primecollab@cisco.com.


Assurance

Q. What devices does Cisco Prime Collaboration Assurance support?

A. Refer to the `Supported Devices for Prime Collaboration Assurance'


Q. Does Cisco Prime Collaboration work with Cisco TelePresence Manager and Cisco TelePresence Management Suite?

A. Yes Cisco Prime Collaboration works with both.
Cisco Prime Collaboration works with Cisco TelePresence Manager to discover Cisco TelePresence scheduled session information. Cisco Prime Collaboration also polls Cisco TelePresence Manager periodically to assess the status of Cisco TelePresence Manager CPU and memory levels, as well as essential services running on the device, and displays these statistics in dashboard views. Cisco Prime Collaboration supports Cisco TelePresence Manager running software version 1.7 or later.
Cisco Prime Collaboration also supports Cisco TelePresence Management Suite 13.1 and later. It utilizes the scheduling information from Cisco TelePresence Management Suite to deliver visualized session topologies for the operator.
The polling intervals for Cisco TelePresence Manager can be configured through administration features.


Q. Does Cisco Prime Collaboration work with Cisco Unified Communications Manager and Cisco TelePresence Video Communication Server (VCS)?
A. Yes, Cisco Prime Collaboration works with Cisco Unified Communications Manager, VCS, and VCS Express products to assess health information like CPU and memory levels of these devices as well as to retrieve call control information pertinent to sessions and calls. It also displays the statistics of these applications in the dashboard views.
Cisco Prime Collaboration also collects other details like endpoints status, cluster level information, trunk group status and utilization, WAN utilization, bandwidth utilization as well as Computer Telephony Integration (CTI) route points and voicemail information, to be displayed in the diagnostics portal under "Operate."
The polling intervals can be configured through administration features.


Q. Does Cisco Prime Collaboration integrate with Cisco Medianet ?

 A. In a network where Cisco's medianet capabilities are deployed, Cisco Prime Collaboration can use performance monitoring and flow-based measurements. It helps enable service and network operators to use Cisco's unique and powerful medianet capabilities such as Mediatrace, Performance Monitor, and IP service-level agreement (IP SLA) to provide enhanced path computation, statistics collection, and synthetic traffic generation for medianet-capable network devices which now include voice and video end points. This allows for a richer set of end-to-end information to be available to service operators as they identify and isolate video collaboration service-related issues.


Q. What extra capability does Cisco Prime Collaboration deliver for Cisco medianet devices?

A. For Cisco medianet-capable network routers and switches, Cisco Prime Collaboration is able to provide network flow information in a media path visualization diagram so that service operators can more easily pinpoint where network traffic issues (including jitter and packet loss) are affecting collaboration service quality.
Medianet-capable network routers and switches can also act as initiators and responders for IP SLA video operations, enabling proactive diagnostics associated with video.
With medianet voice performance monitor, Cisco Prime Collaboration can offer a snapshot view of what other traffic is occurring at network hotspots that could be affecting a particular Cisco voice or video session.


Q. How do I know if a router supports Mediatrace?
A. Please check the Cisco medianet documents to know which Cisco IOS® Software versions and which Cisco platforms support medianet tools. Some links you may find useful are http://www.cisco.com/go/medianet and http://www.cisco.com/go/mediamonitoring.


Q. How do I know if a router is configured to respond to IP SLA requests?
A. To check the IP SLA configuration from Cisco Prime Collaboration, you can go to Operate > Device Work Center. Here in the last three columns, you will see Mediatrace Role, IP SLA Role, and Performance Monitor Status. If the IP SLA Role reads "Initiator or Responder," then IP SLA is configured on it; otherwise, it will show "Unsupported" or "Unknown."


Q. How do I know if a router supports Performance Monitor?
A. To check the Performance Monitor configuration from Cisco Prime Collaboration, go to Operate > Device Work Center. The last column shows the Performance Monitor status. It can be either "Configured" or "Unsupported" or "Unknown." To configure Performance Monitor from the command-line interface (CLI) you can refer to the Cisco Performance Monitor Configuration Guide.


Q. I have started an ad hoc point-to-point session but I do not see the session on my Session Diagnostics Page. Why?
A. Cisco Prime Collaboration receives information on the participants from call processors. It collects details, such as when a user joins the session or disconnects from it. All the endpoints need to be added as controlled devices in Cisco Unified Communications Manager for call detection to happen. Cisco Prime Collaboration polls call processors every 15 minutes by default.
The polling intervals can be configured through administration features.


Q. Why do I not see any devices in the drop-down list on the Proactive Troubleshooting page?
A. This may happen if you have no IP SLA responders configured. To check the IP SLA configuration from Cisco Prime Collaboration, go to Operate > Device Work Center. Here in the last three columns, you will see Mediatrace Role, IP SLA role, and Performance Monitor status. If the IP SLA status reads "Initiator or Responder" then IP SLA is configured on it; otherwise, it will show "Unsupported" or "Unknown."


Q. How do I know if a router is medianet-capable or has Cisco Prime Network Analysis Module (NAM) installed from the Troubleshooting page?
A. After troubleshooting a session, if you see a filmstrip decorator on the router in the topology, then that device is medianet enabled.
Similarly, if you see a heart pulse decorator on the router/switch in the topology, this means the device has a NAM installed.


Q. I have a VCS. An Oslo H.323 endpoint A is registered to the VCS, and another Oslo Session Initiation Protocol (SIP) endpoint B registered to the same/different VCS. If A calls B, will it show up in Cisco Prime Collaboration?
A. Yes. Such a call is called a traversal call, and Cisco Prime Collaboration will show the call in the Operate > Session Diagnostics page.


Q. I have two Cisco TelePresence System SIP endpoints (A and B) each registered to the same Cisco Unified Communications Manager cluster. Will the call from A to B show up in Cisco Prime Collaboration?
A. Yes. Such a call is called a native call and will show up on the Operate > Session Diagnostics page.


Q. I have two Cisco TelePresence System SIP endpoints (A and B) each registered to a different Cisco Unified Communications Manager cluster. Will the call from A to B show up in Cisco Prime Collaboration?
A. Yes. Cisco Prime Collaboration supports intercluster calls.


Q. I have two H.323 endpoints A and B registered to the same VCS server. Will the call from A to B show up in Cisco Prime Collaboration?
A. Yes. Such a call is called a native call, and it will show up on the Operate > Session Diagnostics page.


Q. Does Cisco Prime Collaboration show calls going through a VCS Expressway?
A. Yes, Cisco Prime Collaboration shows the firewall traversal calls if the calls are going through the VCS Expressway in a demilitarized zone (DMZ). However, note that if the VCS Expressway is in the DMZ, then the SNMP ports and the Secure Shell (SSH) Protocol port will be blocked, and hence it will not be manageable. So, it will show up as "Unknown." However, if you unblock the SSH and SNMP ports and put in the appropriate credentials, the VCS Expressway will be managed in Cisco Prime Collaboration.


Q. What are some of the benefits of the phone-based diagnostic tests? How can they be used to monitor the availability of the network?
A. Cisco Prime Collaboration includes the ability to dynamically test phones and help ensure that the Cisco Unified Communications deployment is functioning smoothly. Phone testing lets network managers dynamically test the behavior and features of real IP phones deployed in the network without needing any form of physical access. This lets them rapidly troubleshoot problems experienced by real users in the network and drastically improve time to address these issues. Such phone-based diagnostic tests may be used in several scenarios, such as site-validation tests, dial-plan tests, and site-to-site call-reachability tests.
• Site-validation tests: As network managers implement solutions based on Cisco Unified Communications at new sites, there is a need to test every single phone for its registration status, dial tone, calling restrictions, and features (call hold, call transfer, call park, voicemail access, and so on) before going live at that site. The phone-based diagnostic tests let network managers do exactly that by automating the entire test plan. A simple, easy-to-read set of results is made available with the status of each of these tests, which may be further fed into reporting structures to facilitate operational and executive reporting.
• Dial-plan tests: As Cisco Unified Communications deployments grow in size and complexity, dial-plan changes and their impact on users become more and more important. As applications that support the Cisco Unified Communications system (Cisco Unified Communications Manager, Cisco Unity systems, and so on) get upgraded, patched, or reconfigured to add or modify their configuration or dial plans, it becomes very important that there be no side effects for users that would affect their dial-tone access, calling restrictions, or phone features. The phone-based diagnostic tests let network managers test each of these aspects by creating a test plan and scheduling its execution. A simple, easy-to-read set of results is made available with the status of each of these tests, which may be further fed into reporting structures to facilitate operational and executive reporting.
• Site-to-site reachability: As a part of ongoing monitoring and troubleshooting of Cisco Unified Communications deployments, network managers frequently need to test the ability to place and receive calls between remote sites, test for voice-quality issues, and test for basic signaling reachability. The phone-based diagnostic tests let network managers test each of these aspects by creating a test plan and scheduling its execution. Cisco Prime Collaboration displays a simple, easy-to-read result set that users may export for external reporting.



Q. Does Cisco Prime Collaboration report on Mean Opinion Score for calls?
A. Yes, Cisco Prime Collaboration provides a reliable method of monitoring and evaluating the quality of voice in Cisco Unified Communications solutions. It continuously monitors active calls supported by the Cisco Unified Communications system and provides near real-time notification when the voice quality of a call, represented as end-user experience expressed by a MOS, fails to meet a user-defined quality threshold. It also provides a variety of reports that characterize the user experience as measured by the system and provide details on the endpoints that are most affected due to voice quality alerts. In addition to call quality analysis, Cisco Prime Collaboration can perform call classification based on dial plan for each cluster that is managed. Cisco Prime Collaboration provides system-defined call types and also allows users to create user-defined call types to correctly classify the calls. The filter-based, on-demand reports for call detail records (CDRs) provide further visibility into various call details needed for analysis or reporting.


Q. What is call classification?

A. Call classification allows system administrators to understand the types of calls made by the users to provide them guidance on the usage pattern of the unified communications infrastructure. Call types, including Local, International, Conference, and so on, are useful to understand the usage patterns related to the network bandwidth used as well as to monitor the overall call activity. The system administrator uses reports containing this information to communicate the usage to management as well as to request expansion based on usage.

'Q. Does CUBE management exist in 'Prime Collaboration yet?
A. Yes, Prime Collaboration supports CUBE management from version 9.5 onwards.

Q. Does Prime Collaboration Assurance have the ability to monitor Call Quality for VG202, VG224, and so on?
A. No, but the VG202/204/224 are supported in Prime Collaboration Provisioning.
    http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6504/ps6528/ps12363/deployment_guide_c07-723458.html#wp9000231

Q. Is there a list of what hardware is monitored by each Prime product?
A. Yes. See Supported Devices for Assurance[1] and Supported Devices for Provisioning.

Q. Is the call detail report searchable? For example, by number or date range?
A. Yes, you can filter by various fields. See Prime Collaboration Assurance Guide.

Q.  Can MOS scores be monitored for 792X wireless phones?
A. Yes.

Q. Is there a way to do a packet capture of a session from Prime Collaboration? For example, to assist with troubleshooting?
A. No, you cannot start packet trace from Prime Collaboration.

Q. Can you monitor SIP trunk utilization with the product so you can see how many calls are running on the SIP trunk?
A. Yes, you can. We need SIP options ping on the dial peer and SNMP traps sent to Prime Collaboration. You can also set a upper threshold and have an alarm generated.

Q. Is there a way to automatically initiate a trace when an issue occurs? Maybe limit it to a few traces per location?
A. Yes, you can add a video session into a watchlist, and when alarms occur on the session, the the trace and troubleshooting happens automatically.

Q. Can you troubleshoot fcoe issues as well?
A. No, Prime Collaboration does not handle fcoe.

Q. How does Prime Collaboration work with (or replace) TMS?
A. Prime Collaboration replaces the monitoring part of TMS for all video endpoints. It now handles the Provisioning of video endpoints registered to CUCM 10. TMS will continiue to handle all scheduling. TMS will also coninue to provision endpoints registered to VCS. There is also a new feature in Prime Collaboration Provisioning that makes it easier to setup Jabber devices on VCS.


Provisioning

Q. What devices does Cisco Prime Collaboration Provisioning support?
A. Refer to the `Supported Devices for Cisco Prime Collaboration Provisioning' document at http://www.cisco.com/go/primecollaboration in the `Compatibility Information' section.


Q. What are the major provisioning features of Cisco Prime Collaboration?

A. Cisco Prime Collaboration provides the following major provisioning features:
• Single view of a collaboration end point user and the their services.
• Simplified management of users and their services, for day-1 and day-2 management tasks.
• Domain-level delegation of day-2 user changes and infrastructure provisioning.
• Prebuilt configurations of user products.
• Quick Site Builder to speed building new groups (domains) and class of service templates (service areas) needed to define a new site, branch, or functional group of users.
• Tracking and reporting on user assets.
• Management of line numbers, phone sets (including Cisco IP Communicator and Client Services Framework [CSF]-based clients), users, and related unified messaging components.
• Definition and enforcement of configurable business policies for processing of user requests.
• Automated interaction with Cisco Unified Communications products for user, phone, and line creations, modifications, or deletions.
• Consolidated view and management of multiple Cisco Unified Communications Management systems.
• Autopopulation and ongoing synchronization of data from Cisco Unified Communications Manager, Cisco Unity, Cisco Unified Presence, Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Unity Connection for both system configuration and user information.
• Northbound application programming interface option to allow provisioning tasks to be created by external applications. This API can be used to interface to human resources systems, Active Directory, branded customer portals, and other OSS provisioning applications.
• Template-based provisioning of infrastructure configuration components within Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, and Cisco Unity Express.
• Batch order processing for add, change, or delete of user services and creation of Cisco Prime Collaboration service areas.
• Ability to import users into Cisco Prime Collaboration domains from an Active Directory source, filtered by selectable criteria.
• Quick search by MAC, last name, user ID, or extension.
• Hierarchical associations shown between phones, lines, and services in the user record.


Q. What type of access control does Cisco Prime Collaboration Provisioning support?
A. Cisco Prime Collaboration Provisioning permits web login access based on having a permitted user login and associated user roles within the system. User roles define access to certain functions for that user of the system and are predefined.


Q. Are secure protocols used to communicate with the managed applications?
A. Cisco Prime Collaboration Provisioning uses the following protocols to talk to its managed devices:
• Cisco Unified Communications Manager and Cisco Unity Connection are accessible through HTTP or HTTPS.
• Cisco Unified Communications Manager Express and Cisco Unity Express are accessible through Telnet or SSH.
• Cisco Unity is accessible through Java Database Connectivity (JDBC).


Q. Can I delegate some functions to subadministrators in my organization?

 A. Cisco Prime Collaboration Provisioning uses the concept of IP telephony domains and service areas. Domains are groupings of users. For each grouping, one or more system users can be permitted to order services for users within that domain. In addition, rules or policies may be set on a domain; those rules and policies will apply to services for users in that domain.
Service areas are groupings within an IP telephony domain that are used to structure and manage IP telephony and messaging services. The service area typically acts as a service offering location and provides a template mechanism that determines provisioning policies and values used during order processing. Cisco Prime Collaboration allows administrative users to configure service areas and helps ensure that service orders follow company policy and best practices for user service activation.


Q. How are changes to Cisco Unified Communications applications tracked?

A. Cisco Prime Collaboration Provisioning processes changes to the underlying Cisco Unified Communications applications as service orders. An order may be for a user-level change (to a phone or line, for example) or for an IP-telephony-level infrastructure change (such as provisioning a new calling search space or route pattern). All orders in the system are tracked and viewable, both across orders and by user. The order records show who initiated the order, the times of various process steps, and what the order contained.


Q. What does provisioning policy mean?

A. Cisco Prime Collaboration Provisioning permits predefining various settings that will ultimately be reflected in the operational services for users (how a phone or its lines are configured, for example). These predefined settings are called policies. Policies can be set against various objects within Cisco Prime Collaboration Provisioning. The following objects can have associated policies:
• Domains
• Service areas
• User types
• Orders
The policies that are set on these objects will be applied at the time of service activation and will be applied with precedence. For example, it may be desirable that all phones in a domain be permitted to be video-enabled, but one of the service areas in that domain may override that policy and not permit phones to be video-enabled.
Users (people in the organization who have services) are assigned one or more user roles, which determine the policy related to their end services. These roles reflect a user's position or purpose within an organization and determine the services to which users are entitled. Users with administration privileges in the system can add new user roles for a specific customer domain. They can also associate product catalog items to a given user role (defined for a specific domain), determining the products that can be ordered by users who have that user role.


Q. What are the different subscriber roles supported and can I add new ones?

A. By default, Cisco Prime Collaboration Provisioning supports the following user roles:
• Contractor
• Employee
• Executive
• Manager
• Operator
• Senior manager
These roles can be modified or additional roles can be created to match business requirements.


Q. Which objects and attributes in Cisco Unified Communications Manager are available to be set through Cisco Prime Collaboration Provisioning?

A. Cisco Prime Collaboration Provisioning performs both day-1 and day-2 provisioning.
Day-1 provisioning is typically related to implementing new devices, applications, or locations. An example would be a new Cisco Unified Communications Manager Express deployment to a new location or activating services for a new office on an existing Cisco Unified Communications Manager cluster.
Day-2 provisioning involves making changes to individual user services during the lifetime of the IP communications services.
Cisco Prime Collaboration Provisioning provides a template capability, often used in day-1 rollouts, that permits configuring IP communications infrastructure objects within Cisco Unified Communications Manager. Examples of these objects are device pools; calling search spaces; route lists, groups, and patterns; and translation patterns.


Q. Where can provisioning attributes be associated?

A. These attributes can be set and associated to domains, service areas, and user types. Provisioning attributes are categorized within the following categories:
• Mobility
• Extension mobility access
• Extension mobility line
• Line
• Phone
• Unified messaging
• Voicemail
• Presence
The full list of infrastructure objects and provisioning attributes is extensive. For details, see the Cisco Prime Collaboration Provisioning Guide located at http://www.cisco.com/go/primecollaboration in the `End User Guides' section.


Q. Do all the phones need to be in the same cluster?
A. No. Cisco Prime Collaboration Provisioning can manage up to the licensed number of phones across multiple Cisco Unified Communications Manager clusters or Cisco Communications Manager Express devices.


Q. Is a license required to enable the API function?
No, the API is now included in Cisco Prime Collaboration 10.5 Advanced


Q. In a two-machine deployment, which machine is the license installed on?
A. In a two-machine deployment, one machine hosts the web/application server, and the other machine hosts the database. The license file is installed only on the web/application server.


Q. Is there a self-care portal for end users?

Yes,the self-care portal is a feature through which end users can provision their personal setting, such as speed dials, enable "do not disturb" (DND), configure call forwarding, and perform password and pin resets for their voicemail, and more. The Prime Collaboration Self Care Portal feature may be discontinued in the future, in favor of the new CUCM 10 self-care feature that replaces the need.


Q. How long does Prime Collaboration retain Tracking and Auditing logs?

Auditrail orders are held for 90 days. You can customize these under system setup. The retention count varies per item for instance a max of 2000 orders are stored, upto 200 audit trails, service actions are unlimited. See Prime Collaboration Provisioning Guide.


Q. Occasionally, when employees leave, I don't want to delete their line or vm so others can access the vm. I then forward the number to another user. Is this possible in the process?

You would have to delete the vm service for that user and then provision the same for the other user. In all revisions earlier than 10.5, voicemail cannot be moved. You need to remove voicemail from one person and add voicemail to another. 10.5 and later will allow the line with voicemail to be detached from one phone and given to another. So, voicemail remains intact as the box is moved around from person to person or phone to phone.


Q. Where can I find some batch templates and IOS templates ?

There are some samples uploaded on the support forum. You can find them here :

https://supportforums.cisco.com/docs/DOC-39376

https://supportforums.cisco.com/docs/DOC-21656


Q. What are the main differences between the Cisco Prime Collaboration Provisioning Standard and Cisco Prime Collaboration Provisioning shipped with BE6000 edition ?

Here are the key differences: Maximum endpoints for PCP is 1050 and BE6k is 2500 Maximum lines for Standard is 3000 and BE is unlimited.

Also note that the Maximum number of UserIDs in both is 2050 and the Maximum concurrent logins for both is 30.

The rest of the settings are the same.


Analytics


Q. What is Cisco Prime Collaboration Analytics?
A. Cisco Prime Collaboration Analytics provides historical reporting of key performance indicators and enables IT network managers to analyze trends for capacity planning, resource optimization, and quality of service. The application helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily. It also can show status and rollout progress of a collaboration network deployment. Analytics is a purchased option to Cisco Prime Collaboration Assurance, is included in the PC Assurance OVA and installs on the same VM.


Q. Are there any pre-requisites for Cisco Prime Collaboration Analytics?
A. Access to Cisco Prime Collaboration Analytics requires purchase of a Prime Collaboration Analytics license. The endpoint count for Prime Collaboration Analytics must match the total endpoint count for all voice and video Prime Collaboration Assurance end points.


Q. What are the reports provided by Prime Collaboration Analytics?
A. Prime Collaboration Analytics provides a variety of reports for executive, operations, and capacity planning personnel. These reports can be viewed using the Prime Analytics Dashboards, which include the following:
• Technology Adoption
• Asset Usage
• Traffic Analysis
• Capacity Analysis
• Service Experience
• UC System Performance
• Video Conferences
• Custom Report Generator


Q. What information does the Technology Adoption Dashboard display?
A. The Technology Adoption dashboard displays metrics that provide a snapshot view of collaboration technology adoption in your organization. You can track audio/video endpoints deployed over time and audio/video call minutes of usage over time. The following dashlets are available:

Dashlet
Description
Deployment Distribution by Endpoint Model

Shows deployment progress of configured and active endpoints.

Call Distribution by Endpoint Model
Displays the deployment distribution based on call volume per endpoint model. You can view the details for completed, attempted, dropped, and failed calls.
Call Distribution by Endpoint Types

Displays the call volume distribution based on endpoint types.

Technology Usage

Shows the trend of audio and video usage. You can view the data for each week in a graphical or tabular format.


Q. What is the Asset Usage Dashboard?
A. This dashboard helps you to track asset usage. For example, it helps you to determine if endpoints have been effectively allocated and if usage is optimized.
The following dashlets are available from the Asset Usage dashboard:


Dashlet
Description
Least Used Endpoint Type

Displays the endpoint types which are least used based on the number of calls made per week.

No Show Video Conferences

Ability to detect and display no show conferences by endpoint.

Video TelePresence Rooms Utilization

Enabling visibility into TP Utilization Analytics, .


Q. What information does the Traffic Analysis Dashboard display?
A. The Traffic Analysis dashboard displays the collaboration technology usage by various users, departments, or business units in an organization. It can help you to plan and allocate business costs across various organizational units or departments.
The following dashlets are available from the Traffic Analysis dashboard:


Dashlet
Description
Top N Callers

Lists the top N numbers from which calls originated for the specified time period

Top N Dialed Numbers

Lists the top N dialed numbers based on destination for the specified time period.

Top N Off-Net Traffic Locations

Displays the off-net versus on-net traffic trend per site or location.

Top N Call-Traffic Locations

Helps you to identify the top N locations that have the highest number of calls based on the call count or call duration.

Call Traffic Analysis

Lists the different type of call traffic for the specified time period.


Q. What is the Capacity Analysis Dashboard?
A. This dashboard displays the usage trends of key network resources and available network capacity. This information helps you to effectively plan for future capacity addition or dilution where needed.
You can view the following dashlets from the Capacity Analysis dashboard:


Dashlet
Description
Conferencing Devices Video Utilization

Helps you to identify the video utilization for conferencing devices.

DSP Utilization

Helps you to identify the DSP utilization for gateways.

Top N Location CAC Bandwidth Utilization

Lists the top N locations with the highest bandwidth usage. The average bandwidth utilization locations are also displayed in this dashlet.

Trunk Utilization

Helps you to identify which trunks are the most utilized.

Route Group/ Trunk Group Utilization

Helps you to identify which trunks or route groups are the most utilized.

Busy-Hour Trunks Capacity

Helps you to identify the trunks experiencing high average bouncing busy hour (ABBH) traffic.

Busy-Hour Route Group Capacity

Helps you to identify the route groups experiencing high average bouncing busy hour (ABBH) traffic.


Q. What is the Service Experience Dashboard?
A. This dashboard helps you to analyze the service quality distribution and traffic trends based on number of calls, location, or call duration.
The following dashlets are available from the Service Experience dashboard:

Dashlet
Description
Service Experience Distribution
Displays the percentage distribution of calls that belong to the following predefined service categories:
• Good
• Acceptable
• Poor
• Short Calls
• No MOS Calls
• Unknown Calls
Endpoints with Service Quality Issues

Lists the top N endpoint types and models that experience service quality issues.

Users with Service Quality Issues

Lists the top N users that experience service quality issues.

Top N Call Failure Locations

Displays the top N locations that have the highest number of failed calls.


Q. What is the UC System Performance Dashboard?
A. This dashboard helps you to analyze the CPU and memory utilization metrics.
The following dashlets are available from the UC System Performance dashboard:

Dashlet
Description
CPU Utilization
Displays the CPU utilization for different devices.

Memory Utilization

Lists the Memory utilization for different devices.


Q. What is the Video Conferences Dashboard?
A. This dashboard helps you to analyze the utilization of Video Conferencing devices.
The following dashlets are available from the dashboard:

Dashlet
Description
Video Conference Statistics
Displays the statistics for video conferencing devices.

Top N Video Conference Locations

Lists the Top N Video Conference locations.


Q. How far back can I view the data with Prime Collaboration Analytics?
A. 13 months

Q. Can I export reports?
A. Yes. You can export reports in CSV or PDF format.

Q. Can I schedule reports to be sent to me using email?
A. Yes you can.

Licensing

Q. Is there a separate license for the Analytics module?
A. Yes. You need to buy a separate license for the Analytics module.

Q. Is there a separate download for the Analytics module?
A. No. The Analytics feature is included in the Assurance/Analytics OVA.

Q. Do I need to deploy Cisco Prime Collaboration Assurance to use Cisco Prime Collaboration Analytics?
A. Yes, the Cisco Prime Collaboration Analytics uses the data from Cisco Prime Collaboration Assurance.

Q. If a person had five devices but all tied to the same extention, would this person be counted as one device or five devices?
A. CSF are not considered under licensing. For details, see: http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps6491/ps12363/guide_c07-728239.html#wp9000789.


Packaging and System Requirements

Q. How is Cisco Prime Collaboration packaged?
A. Cisco Prime Collaboration is deployed as a virtual appliance. Two separate open virtual archive (OVA) images, one for Assurance and Analytics and the other for Provisioning will be downloaded for installation onto 2 or 3 VMware servers, depending on the options and scale. For further details, see the Quick Start Guide located at http://www.cisco.com/go/primecollaboration in the `Install and Upgrades' section.

Q. What browsers are supported?
A. Supported browsers include:
• Mozilla Firefox 17.X ESR, 24.X ESR
• Windows Internet Explorer 9.0, 10.5
Please refer to the Prime Collaboration Quick Start Guide located at http://www.cisco.com/en/US/products/ps12363/prod_installation_guides_list.html

Q. How is Cisco Prime Collaboration ordered?
A. The Cisco Prime Collaboration Ordering Guide is the best mechanism to see all the current ordering options for Prime Collaboration, located under "Data Sheet" and under "Partner Resources" on http://www.cisco.com/go/primecollaboration. Please use Cisco Commerce Workspace to place all orders.

Q. What are the upgrade options from Cisco Prime Collaboration Manager and Cisco Prime UCMS?
A. Each component is upgraded separately by purchasing an upgrade product number which offers a discount from the list price and looks for the old license to be present during installation. Prime Unified Service Monitor is included in the Prime Collaboration Assurance option.

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