Cisco Automated Administrator (AAS) for Symposium: AAS - Configuration - AAS gets stuck or times out

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AAS - Configuration - AAS gets stuck or times out

Problem Summary AAS gets stuck or times out trying to login to the Administration & Data Server.
Error Message None
Possible Cause The ICM distributor link name is not unique.
Recommended Action The ICM distributor link names must be unique. If another AAS is running with the same link name, the Administration & Data Server login eventually times out.

Using regedit, ensure that the key:

  • Base: HKEY_LOCAL_MACHINE/SOFTWARE/Cisco Systems, Inc./ICM/<ICM instance>/PG<XX>/PG/CurrentVersion/AASS/aas<X>/AASData/Config
  • Value: AASConAPIRemoteServiceName1 and AASConAPIRemoteServiceName2 are unique and properly configured in the Administration & Data Server. Also, ensure that other AAS installations are similarly configured and do not use duplicate names.
  • Reinstall the AAS software. Specify the correct IP address/hostname for AAS Side A.

Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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