Cisco Agent Desktop action requests fail
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Action requests fail
| Problem Summary | When an agent or a workflow attempts to initiate an action in Cisco Agent Desktop, an error message is received. |
|---|---|
| Error Message | The agent- or workflow-initiated action request (for example, a call control action or agent state change) failed. |
| Possible Cause | The Unified CCX engine rejects the action. |
| Recommended Action | Try the action again. |
| Release | CAD Unified CCX 8.5 |
| Associated CDETS # | None. |
