Chat agent does not get new chat request even after increasing the maximum number of chat session

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Problem Summary
Chat agent does not get new chat request even after increasing the maximum number of chat session
Error Message
NA
Possible Cause
*Agent is in Busy state. Setting takes effect after the agent changes to Ready for chat state.
Recommended Action
  • Agent must end one chat. Agent changes to Not Ready state and then Ready state.
Release
Release 10.5(1)
Associated CDETS #
NA


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