Chat Subsystem is in Partial Service

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Chat Subsystem is in Partial Service

Problem Summary Chat subsystem is in partial service
Error Message MIVR-SS_CHAT-7-Exception:XMPPError connecting to localhost:5222.: remote-server-error(502) XMPPError connecting to localhost:5222.
Possible Cause Unified CCX Notification Service is not running.
Recommended Action Restart Notification Service from UCCX Serviceability page.
Error Message MIVR-SS_CHAT-7-Exception:XMPPError connecting to "smhostname":5222.: remote-server-error(502) XMPPError connecting to "smhostname":5222.
Possible Cause SocialMiner is not running or not reachable or SocialMiner XMPP service is not running.
Recommended Action Check SocialMiner connectivity. Check SocialMiner XMPP service status. If not running then restart it from SocialMiner Serviceability page. Save SocialMiner configuration from Unified CCX AppAdmin page.

If after you make the above configuration changes, the Chat subsystem does not come to In Service, contact CBABU.

Release Release 9.0(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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