The Chat CSQ Summary report displays the message "Error processing report. Refresh page or contact administrator."

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Problem Summary The Chat CSQ Summary report displays the message "Error processing report. Refresh page or contact administrator."
Error Message
Error processing report. Refresh page or contact administrator.
Possible Cause
  • The agent is not part of the Chat CSQ.
  • The Chat CSQ is not assigned to the team.
Recommended Action
  • Add the agent to the Chat CSQ.
  • Assign the Chat CSQ to the team.
  • If the problem persists, perform a Unified Intelligence Center sync using utils uccx synctocuic all CLI command.
Release Release 10.5(1)
Associated CDETS # N/A

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