The Chat Agent Statistics report displays the message "Error processing report. Refresh page or contact administrator."

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Problem Summary The Chat Agent Statistics report displays the message "Error processing report. Refresh page or contact administrator."
Error Message
Error processing report. Refresh page or contact administrator.
Possible Cause
  • The agent is not part of the Chat CSQ.
  • The agent is not added to the team.
Recommended Action
  • Add the agent to the Chat CSQ.
  • Assign the agent to the team.
  • If the problem persists, perform a Unified Intelligence Center sync using utils uccx synctocuic all CLI command.
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 5.0/5 (3 votes cast)

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