Chat Agent/Supervisor URL Gives 404 Error

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Chat Agent/Supervisor URL Gives 404 Error

Problem Summary When I try to open Chat Agent or Supervisor URL in browser

https://<uccx_server_fqdn/agentdesktop
https://<uccx_server_fqdn/agentdesktop/supervisor
Gives 404 error

Error Message 404 Error
Possible Cause Improper Fully Qualified Domain Name (FQDN) in the Chat Agent/Supervisor URL.
Recommended Action - Check whether Unified CCX is running.
- Make sure Unified services are running. Specifically check for Unified CCX Engine,  
 Unified CCX Notification Service and Unified CCX Tomcat.


- Check whether your firewall is blocking calls to Unified CCX server.
- Ping Unified CCX by its FQDN from the client machine, for example $ping uccx.foo.com.
- If ping fails check whether you can route to the Unified CCX box; try $nslookup uccx.foo.com.
- If nslookup does not work, consult your administrator to add routing information and DNS entries.

Release Release 9.0(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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