| Recommended Action
- Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for details about the various chat levels and how to configure them.
- If you have more than one CTI OS server, ensure that the chat levels are set to the same values on all peer servers.
- If you have more than one CTI OS server, ensure that each server has the other server(s) configured as a peer server. This is required for routing chat messages between servers. If each client is connected to a different server and the peer is not configured correctly, those agents will not be able to chat with one another.