Callback widgets are not displayed

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Problem Summary Callback pop-up window and date/time picker does not get displayed or hides immediately when clicked.
Error Message N/A
Possible Cause
  1. The agent clicks somewhere else on the screen when the agent is using the callback widget.
  2. Unsupported browser versions and browser resolutions are used.
  3. The agent uses double click to display the callback widgets.
Recommended Action
  1. Do not click anywhere else on the screen when you are using the callback pop-up window.
  2. Use only supported browser versions.
  3. Use a single click to display the callback widgets.
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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