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Call Tracing: Tracking the call in Unified ICM
Tracking the call in Unified ICM
|Problem Summary|| Once CVP has received the call, Cisco-Guid is in the user.media.id ECC variable. ECC Variable records are written one per variable, per TCD record. To find the user.media.id ECC variable, you need to know its internal ID (a number in the 5xxx range), and do a join from the corresponding TCD record where Termination_Call_Detail.
RecoveryKey = Termination_Call_Variable.TCDRecoveryKey.
|Possible Cause||By default, Unified ICM does not store ECC variables in the database. In order for this to work, you must set the variable to persistent in the ECC variable config tool.|
|Recommended Action|| Search these log files:
Search the Historical Database:
|Associated CDETS #||None.|