Call Server: Invalid Thumbnail Images on VMS Server
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Invalid Thumbnail Images on VMS Server
| Problem Summary | Invalid images in the VMS movie library causing unintended consequences on the VMS system. |
| Error Message | none |
| Possible Cause | none |
| Recommended Action | Be sure to adhere to the following guidelines for thumbnail images on the VMS system. Valid thumbnail image pixel size is 120 x 80 (width x height).Thumbnail images must have the same name as the XML file, with the exception of the file extension. Supported file extensions are: .jpg, .gif, and .png.
Note: Large images use more network bandwidth and will impact Video Media Server performance when they are displayed to agents. Images that are larger or smaller than120 x 80 will be resized for display only. The content on the image itself does not change on the file system. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
