| Problem Summary | Upon dialing the Dialed Number Identification Service (DNIS), full video calls are immediately dropped.
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| Error Message | none
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| Possible Cause | The connection between Unified CVP and the Interactive Video Platform (IVP) system from Radvision (used as part of the Unified CVP solution) may not be established.
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| Recommended Action | Verify the following requirements:
- The Call Server status is functioning (up) in the OAMP control center.
- A valid connection exists between Unified CVP and IVP via Diag Servlet. To verify, click on Dump IVR subsystem and look for the following ContactClient statements:
- ContactClientManager: video enabled: true
- ContactClient count: 1
- ContactClient [192.168.150.170]:9981, connectionId:iCONTACT-Connection-1
- Look for following log message in CVP log: 2472: 192.168.150.173: Sep 24 2007 11:35:25.500 -0400: %CVP_7_0_IVR-1-VIDEO_CONNECTION_UP: Connection to iContact server [192.168.150.170]:9981 is UP [id:3100]
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| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | The access numbers and/or prefix numbers have not been configured for iCONTACT in IVP Manager and/or iCONTACT configuration file.
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| Recommended Action | To resolve this issue:
- Configure the access numbers and/or prefix numbers for iCONTACT using IVP Manager.
- Configure the same access numbers and/or prefix numbers in the iCONTACT configuration file.
- Restart IVP after making these changes.
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| Release | Release 7.0(2) |
| Associated CDETS # | None. |
