Call Processing: Calls are failing and VVB plays error.wav audio

From DocWiki

Jump to: navigation, search

Calls are failing and VVB plays error.wav audio

Problem Summary Calls are failing
Error Message VVB default log will display below error:

%MIVR-SS_MRCP_TTS-7-UNK:[CALLID=xxxx] MRCP_ERROR:MrcpV2ClientImpl.evaluatefailure() : SETUP_FAILURE : Session SETUP operation failed; Host= Nuance Server IP Address

%MIVR-SS_MRCP_TTS-7-UNK:[CALLID=xxxx] Error while creating the session in second attempt Session SETUP operation failed : server = Nuance Server IP Address

%MIVR-SS_MRCP_TTS-3-MRCP_TTS_CREATE_SESSION_SRVR_ERROR:MrcpClient.createSession () failed due to possible internal server error on the mrcp server. Please make sure the mrcp server processes are up and adequate licenses are provisioned.: Server IP=10.78.0.78,Create Session Return Code=MRCP Status Code: 400, Description: Session creation failed (possible socket connection error),MRCP Reason=Session SETUP operation failed : server = Nuance Server IP Address

%MIVR-SS_VB-7-UNK:[CALLID=xxxx] VBEventHandler::handleEvent event: error.noresource: TTS Server is Unavailable

Possible Cause The Nuance server Licenses are exhausted
Recommended Action Increase the Number of Licenses from Nuance side or add some more Nuance Server
Release 11.5
Associated CDETS # NA



Rating: 0.0/5 (0 votes cast)

Personal tools