Call Processing: Calls are failing after changing the MRCP Dialog Channel from V1 to V2 or vice versa

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Calls are failing after changing the MRCP Dialog Channel

Problem Summary Calls are failing after changing the MRCP Dialog Channel from V1 to V2 or vice versa
Error Message The default VVB Log will display following error logs:

Exception=com.cisco.prompt.PromptException: TTS Server is Unavailable

%MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.PromptException: TTS Server is Unavailable

%MIVR-SS_VB-7-UNK:[CALLID=xxxxx] VBEventHandler::handleEvent event: error.noresource: TTS Server is Unavailable

Possible Cause ASR/TTS server continues to operate on earlier configured port number, i.e. V1 on 5060 and V2 on 4900
Recommended Action After changing from MRCP V1 to V2, delete the existing ASR/TTS Server details and reconfigure ASR/TTS server with V1 on 4900 and V2 on 5060
Release 11.5
Associated CDETS # NA



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