CUIC gadgets in Finesse fails with authentication errors in SSO mode

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CUIC gadgets in Finesse fails with
authentication errors in SSO mode

Problem Summary CUIC gadgets in Finesse fails with
authentication errors in SSO mode
Error Message 401 Unauthorized
Possible Cause CUIC uses the authentication token refreshed by Finesse,
token refresh would have failed or user does not exist in CUIC
Recommended Action Verify user in CUIC and check Browser logs
Release Release 11.5(1)
Associated CDETS # N/A


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