CTI OS option
Consult conference to CVP results in inbound Calltype for consulted agent
|Problem Summary||Consultative transfer appears to consulted agent as inbound call. Call type iof transfer is PREROUTE_ACD_IN|
|Condition||Agent performs a consultative transfer to another agent via CVP.|
|Possible Cause||CVP is a call signalling proxy and it maintains a call signalling path for any call directed through it. But in scenarios where an agent does a consult to CVP that is redirected to another agent, the call to the second agent will be reported on, and treated as an inbound call.|
Note: This is expected behavior.
|Associated CDETS #||None.|
Unified CCE, Release 8.0, CTI OS