CSQs are not visible in the Available CSQs list

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Problem Summary CSQs are not visible in the Available CSQs list for progessive and predictive campaigns.
Error Message N/A
Possible Cause Issue either with the creation of CSQs or with the allocation of CSQ(s) in General Outbound Properties web page.
Recommended Action
  1. Check whether the required CSQ(s) is/are created. If not, create the CSQ.
  2. Check whether CSQ(s) is/are present in the Assigned CSQs list in General Outbound Properties web page. If not, add the required CSQ(s) in Assigned CSQs List.
  3. Check whether the created CSQ is already assigned to some other campaign.CSQs that are associated with agent-based progressive or predictive campaigns cannot be shared across any other campaigns.CSQs that are associated with direct preview campaigns can be shared only across other direct preview campaigns and not with agent-based progressive and predictive campaigns.


Release Release 10.5(1)
Associated CDETS # N/A


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