| Problem Summary
| The CPU usage on the agent’s PC has gone to 99%, and the PC has locked up.
|
| Error Message
| None.
|
| Possible Cause
| This can happen when you disable the sniffing adapter through the Windows Network and Dialup Connections window while Agent Desktop is running and is being monitored and/or recorded by the supervisor or recorded by the agent using Desktop Monitoring.
|
| Recommended Action
| Stop Agent Desktop, re-enable the sniffer adapter, and then restart Agent Desktop to restore normal functionality.
|
| Release
| CAD Unified CCX 8.5
|
| Associated CDETS #
| None.
|
