CME / CUE FAQ

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General

CME/CUE how to retrieve VM from PSTN

You can have either a separate (dedicated) PSTN number for this specific purpose (which is routed to the voice mail pilot number), or these calls can use your main business number (and therefore terminate on the AA). If you choose to terminate calls at the AA, you must redirect calls to voice mail via the AA menu by dialing the voice mail pilot number as an extension.

If a subscriber wants to call in to check voice mail from any off-net location (such as home or a cell phone) and to be presented only with the PIN login menu (and not the User ID followed by PIN login menu), then Cisco Unity Express must recognize the caller ID delivered with the PSTN call and be able to map that to a mailbox on the system. This call flow requires the following:

  • The PSTN must deliver caller ID to your location.
  • You must associate a secondary number (the PSTN phone number) with the mailbox in addition to the extension.

You can associate a secondary number with a Cisco Unity Express mailbox by setting the Primary E.164 Number field in the user's profile to this number

More info: Calling into Voice Mail to Retrieve Messages

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CME

Where is the CME Administration guide?

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Where can I find the CME compatibility matrix??

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COR Example

Configuring Class of Restrictions (COR)
Class of Restriction

 dial-peer cor custom
 name FXO1
 name FXO2

 dial-peer cor list out1
 member FXO1

 dial-peer cor list out2
 member FXO2

 dial-peer 1 pots
 corlist outgoing out1
 destination-pattern 9T
 port 0/1/0

 dial-peer 2 pots
 corlist outgoing out2
 destination-pattern 9T
 port 0/2/0

 ephone-dn  1  dual-line
 number 101
 call-forward busy 500
 call-forward noan 500 timeout 10
 cor incoming out1

 ephone-dn  2  dual-line
 number 108
 call-forward busy 500
 call-forward noan 500 timeout 10
 cor incoming out2

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What is fast-track in CME??

Fast-Track Configuration Approach for Cisco Unified SIP IP Phones

In Cisco Unified CME Release 10, the Fast-Track Configuration feature provides a new configuration utility using which you can input the phone characteristics of a new SIP phone model. This utility allows you to configure the existing SIP line features to the new SIP phone models. In the fast-track configuration, an option is provided to input an existing SIP phone as a reference phone. For more information, see the “Fast-Track Configuration Approach for Cisco Unified SIP IP Phones” section of the Cisco Unified Communications Manager Express Administrator Guide .

The below link outlines the configuration steps for CME:
Fast-Track Configuration Approach for Cisco Unified SIP IP Phones

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Can I configure an LDAP integration in CME??

No, unlike CUCM, CME has no means to configure an LDAP integration to get the users.

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Can I integrate CME with IM&P??

No, IM&P is a component of the CUCM architecture only.

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How can I configure Jabber for Windows on CME??

I covered this in the Jabber FAQ: How can I configure Jabber for Windows with CME??
Just added this as a placeholder for the question under CME

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How can I configure a SIP trunk in my CME??

You can find a basic set of instruction for this task here:
Cisco CallManager Express (CME) SIP Trunking Configuration Example

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Can I configure an AA in CME??

Yes, you can, via a TCL script for this:

IF you have CUE, you can even mix them:

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Can I configure SIP EM with COR??

No, unfortunately this is not possible, this was not tested by the BU and you won't be able to change the COR once you login.

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Can I configure the EM PIN to be only numeric??

No, unfortunately this is not possible, there is an enhancement request for this:

  • CSCsw29433 EM login screen needs to only show numeric options for password

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Can I configure SIP phones using the CME GUI??

No, this is not possible, only SCCP phones can be configured via the GUI.

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CUE

Where can I find the CUE compatibility matrix??

See below:

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Are there any guides to develop a CUE IVR??

Yes, see below:

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How can I integrate CUE with CME??

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How can I integrate CUE with CUCM??

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MWI is not working, what can I check??

How can I change from a CME to a CUCM integration, or viceversa??

If you're running CUE 7.1+, here are the instructions: Configuring the Call-Agent
If you're running an earlier version, you'll need to have your licenses changed.

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Resources

Cisco Unity Express Design Guide

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Contact:
Any comments, questions, suggestions, contributions, etc. please send them to javalenc@cisco.com. Please make sure the subject is formatted "UC FAQ <anything else>" as I'll have rules in my mail to match them, otherwise, they'll end up in my spam folder.

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