CCX Context Service Initialization fails and RTMT Alert “ContextServiceInitializationFailed” is shown. Context Service steps will fail

From DocWiki

Jump to: navigation, search

CCX Context Service Initialization fails and RTMT Alert “ContextServiceInitializationFailed” is shown. CS steps will fail.

Problem Summary CCX Context Service Initialization fails and RTMT Alert “ContextServiceInitializationFailed” is shown. CS steps will fail.
Error Message
 RTMT Alert:
 Alert Name = ContextServiceInitializationFailed.
 Alert Description = "Context Service failed to initialize."
 Sample MIVR Logs:
 25179: Jul 27 16:15:03.990 IST %MIVR-CONTEXT_SERVICE-1-CONTEXT_SERVICE_INITIALIZATION_FAILED:Context Service Initialization Failed:    
 Reason=TickleHandler.call() - Unexpected exception occured while notifying Context Service registration status,Exception=ApiError with 
 errorType: unknownError, errorData: /discovery/apps/v1, errorMessage: Connect to discovery.rciad.ciscoccservice.com:443 
 [discovery.rciad.ciscoccservice.com/10.232.38.58] failed: Connection refused
Possible Cause CS initialization in engine is tried with the below scenarios:
1) Connectivity to Context service cloud is not available.

2) Proxy is used to access CS cloud, but with one of the following issues:
• Invalid proxy is entered
• Correct proxy is configured, but proxy type is not selected as “Http”

Recommended Action Check if the network connectivity to the Context Service cloud is up.

If proxy is used to access CS cloud, enter valid Proxy values and select “Http” as Proxy Type.
If the above doesn’t solve the issue, Deregister and Register again.

Release Release 11.5(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

Personal tools