Audio Prompt: VVB does not play a particular audio file or prompt

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VVB does not play a particular audio file or prompt

Problem Summary Audio file or prompt not played
Error Message The call will fail and VVB LIB_MEDIA log will display below error:

Exception=com.cisco.audio.WrongAudioFormatException: Expected audio format tag: G711_ALAW, found audio format tag: G711_ULAW

Wrong format for java.io.FileInputStream@e0e381: Exception=com.cisco.audio.WrongAudioFormatException: Expected audio format tag: G711_ULAW, found audio format tag: G711_ALAW

%MIVR-LIB_MEDIA-7-EXCEPTION:com.cisco.audio.WrongAudioFormatException: Expected audio format tag: G711_ALAW, found audio format tag: G711_ULAW

%MIVR-LIB_MEDIA-7-EXCEPTION: at com.cisco.wf.media.PromptPlayer.checkAudioFormat

Possible Cause If VB is configured with G711 a-law but the CVP VXML Server is configured with G711 a-law or vice-versa
Recommended Action Make sure VVB and CVP are configured using same codec. In addition, the Audio file used for prompt must be encoded using same codec
Release 11.5
Associated CDETS # NA



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