Audio: No Ring Tone When Transfer to Unified CCE Agent
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No Ring Tone When Transfer to Unified CCE Agent
| Problem Summary | No ring tone is heard when transferred to Unified Contact Center Enterprise agent. |
| Error Message | None |
| Possible Cause | Cisco Unified CM has an incorrectly configured service parameter. |
| Recommended Action | In CCMAdmin > Service > ServiceParameters > Unified CM, check the value of H323 parameter Send H225 User Info Message. It must be set to User Info for Ring Back Tone. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
