Audio: Caller Hears Prompt then Dead Air, Fast Busy, or Pause, then Disconnected

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Caller Hears Prompt then Dead Air, Fast Busy, or Pause, then Disconnected

Problem Summary Caller hears prompt and then dead air, or fast busy, or a pause, and is then disconnected.
Error Message None
Possible Cause If this is Comprehensive or VRU-Only, and the last ICM script node executed was a PM (Play Media), a dummy dial-peer and translation rule may be missing from the gateway config.
Recommended Action Play Media VXML contains a "dummy" transfer to 987654 that is meant to fail. However, it is possible that the gateway contains a dial-peer that tries to send a call to 987654. Add the following lines exactly as they appear below to the gateway to prevent that dial-peer match from occurring.

Note: 987654 is the actual number you type.

voice translation-rule 1

rule 1 /987654/ //

!

voice translation-profile block

translate called 1

!

dial-peer voice 987654 voip

translation-profile incoming block

incoming called-number 987654

Apply the translation-profile incoming block to all VoIP dial-peers

Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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