Audio: Caller Hears Prompt then Dead Air, Fast Busy, or Pause, then Disconnected
Caller Hears Prompt then Dead Air, Fast Busy, or Pause, then Disconnected
|Problem Summary||Caller hears prompt and then dead air, or fast busy, or a pause, and is then disconnected.|
|Possible Cause||If this is Comprehensive or VRU-Only, and the last ICM script node executed was a PM (Play Media), a dummy dial-peer and translation rule may be missing from the gateway config.|
|Recommended Action||Play Media VXML contains a "dummy" transfer to 987654 that is meant to fail. However, it is possible that the gateway contains a dial-peer that tries to send a call to 987654. Add the following lines exactly as they appear below to the gateway to prevent that dial-peer match from occurring.
Note: 987654 is the actual number you type.
voice translation-rule 1
rule 1 /987654/ //
voice translation-profile block
translate called 1
dial-peer voice 987654 voip
translation-profile incoming block
incoming called-number 987654
Apply the translation-profile incoming block to all VoIP dial-peers
|Associated CDETS #||None.|