| Problem Summary | When a call is made, the caller does not hear a prompt or an expected event (such as a transfer) does not take place.
|
| Error Message | None.
|
| Possible Cause | There has been a misconfiguration on the Unified ICME.
|
| Recommended Action | Do the following:
- In Configure ICM, under Network VRU Scripts, note the Network VRU for the Network VRU script in the ICM Run VRU Script node.
- In Configure ICM, under Labels for the Network VRU that is running the ICM script, click Set Target, click Network VRU and select the Network VRU noted in Step 1.
- Note: When using VRU Types 2 or 5, try running Call Tracer.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | An error has occurred in Unified CVP.
|
| Recommended Action | Do the following:
- Use Monitor mode in the ICM Script Editor to see if the call is following the expected path (that is, it does not travel through an X branch).
- Check the Call Server logs to see what the error or warning messages have been generated.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
