Agent does not receive e-mail when in the E-Mail Ready agent state

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Agent does not receive e-mail when in the E-Mail Ready agent state.

Problem Summary The agent does nto receive an e-mail when the E-Mail Ready button is activated.
Error Message None.
Possible Cause Possible causes include the following:
  • There are no e-mails in any of the queues to which the agent belongs.
  • The Agent E-Mail feature has not been configured properly.
Recommended Action
  • Check the Contact Service Queue Statistics real time display and verify that there are e-mails in the queue.
  • Verify that the e-mail server has been configured correctly and that the Agent E-Mail service can connect to the Exchange server.
Release CAD Unified CCX 8.5
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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