| Problem Summary
|| Agent cannot send e-mail using the Agent E-Mail feature, or sending an e-mail takes a long time.
| Error Message
| Possible Cause
|| Possible causes include connectivity errors, or anti-virus programs, firewalls, or other security software is interfering with the process. SMTP is a very common protocol for malware to use, so anti-virus software is very suspicious about programs that use it.
| Recommended Action
|| Some actions to take include:
- Verify that the agent’s PC has connectivity to the SMTP server using telnet
- Check to see if anti-virus software, a firewall, or other security software is preventing e-mail from being sent. Try turning it off momentarily to diagnose the problem.
|| CAD Unified CCX 8.5
| Associated CDETS #