Agent cannot log in on shared line
From DocWiki
| Problem Summary | Agent is unable to log in on the Cisco Agent Desktop (CAD). |
|---|---|
| Error Message | CAD displays Unable to login agent because line is shared. |
| Possible Cause | The extension specified during login is a shared extension. |
| Recommended Action |
Make sure the extension only exists on one device. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |