Whisper Announcement - Call Fails

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Agent Whisper - Call Fails

Problem Summary

Whisper call fails. A Queue node fails where you would expect it to connect to the agent and play the whiser.

Error Message

"B2BUA is not configured for a route to 9191919100, please add this route."appears in the CVP error log.

Possible Cause

Media Termination Point is enabled on the SIP trunk in UNIFIED CM

Recommended Action

Modify your dial plan to cover the Whisper Announcement ring back and whisper service numbers (by default, 91919191 and 9191919100).

Release

Release 9.0(1)

Associated CDETS #

None.

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