Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44
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Agent Unable to Record Greeting
| Problem Summary |
Agent Unable to Record Greeting |
| Error Message |
When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting." ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44 |
| Possible Cause |
The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script. |
| Recommended Action |
Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled. |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
