Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27

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Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

ICM Router indicates "Unable to find schedule script for xxx.PlayAgentGreeting dialed number with Call Type of yyy. " (ICM Router Event ID: 64 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27)

Possible Cause

There is no routing script associated with the Agent Greeting dialed number

Recommended Action

In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number


Release 9.0(1)

Associated CDETS #


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