Agent Greeting Fails to Play - ICM Router Event ID: 637
Agent Greeting fails to Play
Agent Greeting Fails to Play.
ICM Router indicates "VRU X reported error while playing Agent Greeting Y for agent with SkillTargetID Z" (ICM Router Event ID: 637 )
1. It is possible the Agent Greeting does not exist on the CVP media server. 2. VXML gateway has problem to fetch the Agent Greeting file from the media server. 3. In the Agent Greeting playback routing script, the Agent Greeting Network VRU Script is not configured correctly.
1. The format of the Agent Greeting file is AgentLoginName_GreetingType.wav. Check if that file exists on the media server. If not, the agent needs to record his greeting for the greeting type. 2. Check the ICM Network VRU script configured for Agent Greeting. VRU script name should be "PM,-a". 3. Check errors in CVP and VXML gateway.
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