Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27

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Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

ICM Router indicates "Unable to map dialed number xxx.PlayAgentGreeting to a call type" (ICM Router Error Code: 63 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27)

Possible Cause

There is no routing script associated with the Agent Greeting dialed number

Recommended Action

In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number


Release 9.0(1)

Associated CDETS #


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