Agent Greeting Fails to Play.

UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ... due to BIB resource not available." (EnterpriseAgent PIM Event ID: 49 )

Device does not support BIB.

Notes: Not all of the UCM phones support Agent Greeting feature. Refer to Agent Greeting document for the list of supported BIB phones for Agent Greeting feature

1. Choose correct/supported device to use for the Agent Greeting feature.

2. Enable BIB for device that supports BIB. In Unified CM Admin configuration, select Device > Phone, then select the agent phone. In the Device Information configuration, set the Built In Bridge to "On".

Release 9.0(1)

None.