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Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 49
Agent Greeting fails to Play
Agent Greeting Fails to Play.
UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ... due to BIB resource not available." (EnterpriseAgent PIM Event ID: 49 )
Device does not support BIB.
Notes: Not all of the UCM phones support Agent Greeting feature. Refer to Agent Greeting document for the list of supported BIB phones for Agent Greeting feature
1. Choose correct/supported device to use for the Agent Greeting feature.
2. Enable BIB for device that supports BIB. In Unified CM Admin configuration, select Device > Phone, then select the agent phone. In the Device Information configuration, set the Built In Bridge to "On".
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