Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 36

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Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ... due to the call failure cause:...." (EnterpriseAgent PIM Event ID: 36)

Possible Cause

Unified CM detected an error while playing Agent Greeting .

Recommended Action

Check Call Manager and CVP for errors.


Release 9.0(1)

Associated CDETS #


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