Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 41

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Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ...due to routing delay." (EnterpriseAgent PIM Error ID: 41)

Possible Cause

There is a delay in router or PG or in between those two components. When the routing delay exceeds five seconds, no Agent Greeting will be played.

Recommended Action

1. Check if there is any failover between routers or PG. 2. Check network configuration.


Release 9.0(1)

Associated CDETS #


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