Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname

Agent Greeting fails to play

Attempting to resolve hostname [noexist.cisco.com] to IP address (gethostbyname). The following trace message displayed in the CTI OS client log: 09/28/10 10:04:22.234 3688 CTI OS Softphone Thd( 176) CRITICAL: Failed to resolve hostname [noexixt.cisco.com] to IP address (gethostbyname).

Agent Greeting wav file missing

Check that the greeting file in the error message (1102_English.wav for this example) exists in the media server.

Release 9.0(1)

None.